DoubleTree Suites by Hilton Hotel Dayton - Miamisburg

Celia Tubbs

This looks like a great place to stay at from the outside looking in. However, This is one of the worst hotel experiences I've ever had. Our bathroom towels smelled sour, as if they had not been properly washed. I REFUSED to use those towels. The towels made the entire bathroom stink. The hotel restaurant was not much better. The servers did not acknowledge new customers, and it took almost an hour for us to receive our food despite being the only 2 people in the restaurant. This was some of the worst service we've ever had. It appears that the hotel may be understaffed. Even if that was the case, the overall lack of care and sense of apathy that all of the staff members displayed gives this company a bad look. Our stay here was NOT worth it. Now, I personally stay away from Hilton hotels if I can help it.

Jennifer Dardano

Ants were all over the place, especially in the bathroom and on the counter space where the fridge is. Headboard was fabric and stained. The shower curtain wad ripped in several places, looked as if an animal got to it. The digital key worked but we always prefer an actual key card as well and front desk handed one over without asking for ID or checking identity on the app. The doors to get into the hotel did not close all the way or lock so it did not feel particularly safe in our 1st floor room. The hotel itself is really run down looking and there were a group of people smoking pot in the parking pot right outside the entrance. Although we are Hilton Gold, we were not offered any better room or even higher floor. We were charged for the breakfast, even though it was supposed to be credit with Gold. The breakfast itself consisted of a couple sad pastries, some eggs, no fruit. The photos on the Hilton site make the rooms look fresh and updated but don't be fooled; the rooms, hallways and exterior are straight out of the 90's. There was nothing "Doubletree" about this place. No chocolate chip cookies. Saggy sofa and really dated bathroom. Location is great, just off the highway and close to food, etc, but next time we'll pick another hotel in that area.

Tia Nunn

I have never stayed at a Double Tree where nothing was cleaned. You would think with the state of the winding down pandemic that cleanliness would still be a priority. Housekeeping just walked up and down the hall dragging her cart and vacuum! I had to empty my own trash, go to the front desk for towels and good thing I brought my cleaning products with me, I sanitized my own room and the rooms of the children. I sympathize with being short staffed but the working staff isn't working. My kids did not get towels until day 3 of the stay and I had to ask and go to the front desk to retrieve them after they called 6 times. The breakfast that WGI paid for was trash and they ran out of food. When you are low and routinely purchase from your distributor they will usually make an additional run to support your short. If you convey to me on Thursday your out of cups, sausage and potatoes a simple call or run to Sam's can solve that. Our team will not pick that hotel for next year!

Briana CARTER

I would never purposely choose this hotel. We were at the mercy of a soccer tournament booking site, which put our team at this location. The location is centrally located near the mall, restaurants, and other shopping venues, which was nice. However, the hotel itself left quite a bit to be desired. As I was driving up to the hotel, I was immediately struck by a dark and dingy vibe. During the night, I couldn't even find an exterior sign that indicated it was the Doubletree hotel. However, in the daylight, I could see the flag and the sign at the entrance. We had utilized the Hilton check-in on the app. The app would not allow the exterior door to be opened so we had to go to the front desk to "check in" to receive keys. The young woman working the front desk was very nice and professional. I would give her 5 stars on her professionalism. Once we received our keys we headed to our room. There was only two bath towels in the room for the a two room suite with a king bed and pull out couch, which was odd. No bedding for the pull out couch but we didn't need it. Others in our group indicated extra towels were not available until they were done washing them...most hotels have a nice stock/supply of towels available. Very weird smells in the hotel and the hallway. Hard to pinpoint the exact smell. The room said it had been thoroughly cleaned and sanitized. It did seem mostly clean but there was a candy bar under the bed and coffee pods still in the coffee machine, which made me question the cleanliness. The pull out couch when using as a couch, does not keep the cushions in tact, they sink far into the abyss of the blank space in the pull out couch part so you feel like you are dipping down into the couch. I understand cost cutting measures are to be expected due to these times but the soap has been reduced significantly to the size of a quarter...I always bring my own soap so not an issue for me personally but if you are going to supply a quarter size soap for the shower, you might as well not supply any soap as it is too small to really do anything with. Other people in our group had much worse problems but those are their stories to tell!