The UPS Store

Tracy Nagle

I went in to mail an expensive item and Nicole caught it as a scam. Thank you so much. Nicole went up and beyond and saved me a lot of heartache.

Chris Hatton

I don’t go to the local ship it/pack it store because they won’t scan the package label and provide a receipt that the package was turned over to them. I understand that they are not ups. I’ve been to the Parkersburg UPS store numerous times, have never had any issues, and the staff is always friendly.

stphan roy

Beware when shipping overnight envelope!!! I was in the Parkersburg store yesterday and was charged $83.90 to send the small UPS envelope with just a check inside. The clerk at the counter didn't even weighed it. She said it was pre-selected for 1 lbs 8.2 oz. Funny how its the threshold to charge 2 full lbs. Also, she didn't input that it was an envelope, but rather the small UPS box (13x11x1). When I got home I looked at my receipt more carefully to find out it wasn't right. I called the manager at the store and she said there is nothing they can do, that it was all "pre-selected". I called the general UPS number and ask to talk to a manager, and they said to me it was not true. The envelope should have been weigh, and the standard small UPS envelope option should have been selected. Even the UPS online tool allow you to select your envelope types, and weigh. The envelope I sent with a weight of 0.5 lbs (even though its nowhere near half a pond) would have been $35 cheaper if I would of done it myself. Just saying, be aware that the Parkersburg UPS Store is running a shady business. Response to UPS Store Mgr.: First let me just correct the record, I did not have a "Tantrum" I hung up because the manager consistently talked over me and did not let me talk or finish my story. I realized that my complaint was only going from one ear and out the other instantly. She would not listen, and repeated "There is nothing that can be done, it's all pre-selected". Second this manager is also lying, not even once she suggested I bring my receipt in the store for review. She was instead more concern about shutting me up by talking over me. It's simple, I will never go there again. This review is simply to warn other customers to review their costs in detail if using overnight shipment for legal document.

Glenn Brendle

I went to the UPS store in Parkesburg today before noon and was surprised that neither employee was wearing a mask. They did not have hand sanitizer available and were not wiping down counters. I was wearing a mask as were 2 other customers who came in. I only went there because I wanted my package to be double boxed and sent. I won’t go there again. Karen Brendle