Address: 3490 W Valley Hwy E, Sumner, WA 98390, USA
Phone: +12539268326
Sunday: Closed
Monday: 6:30AM–5PM
Tuesday: 6:30AM–5PM
Wednesday: 6:30AM–5PM
Thursday: 6:30AM–5PM
Friday: 6:30AM–5PM
Saturday: Closed
Samantha Ferrell
We've had an ongoing relationship with AIT for months trying to set up a shipping service for our interior decor/design store. Just when we had come to an agreement on how things would work, they completely dropped off the face of the earth. Our company's launch has now been FURTHER delayed because they didn't have the decency to tell us that they don't want to work with us. John is the director of specialized solutions and he (unfortunately) let my whole team down. The only reason I'm giving 2 stars instead of 1 is because they did go through the process of a few conference calls to discuss feasibility and various solutions for us. Good thing they left us high and dry BEFORE we launched, otherwise our business would have been completely screwed. At least we have time to find a different shipping company to work with.
Ben
10 days late on a 6 day delivery schedule. Actually lost my package at the airport, then failed to pick it up on time, then slow to deliver.
its_gosamer 1
We needed help with a routed shipment that our supplier arranged and we contacted this office, the person I talked to went above and beyond and was able to sort through my suppliers lack of communication. In an age where people don’t care, this experience impressed me.
Makhog Chan
The worst delivery service ever. First they make an arrangement for a four hour arrival window two days in advance and then they don't show up and they never call. I called the office to find out what was happening and was told they could not get hold of the driver. After five hours of waiting, I left the house. They called fifteen minutes after the sixth hour to tell me they were fifteen minutes,away but id already left the house. The following day, no one seemed to know what was happening with my package and the lady who picked up my call very impatient and rude, even slammed the phone in my ear. I hope I'm never as unlucky as to have anything delivered by this business again.
Thanks! Your review is awaiting moderation.
No. AIT facilities are not consumer parcel drop-off locations. Please contact your seller/shipper to arrange for returns.
AIT’s logistics professionals are experienced with shipping all types of cargo, from temperature-controlled items such as food and pharmaceuticals to oversized and heavy freight to hazardous materials, including batteries, chemicals, and nuclear waste. For a list of items we do not ship, contact our office for commodity details.
Yes. Across AIT’s many global locations, we have dozens of certifications from multiple organizations, countries, and municipalities, including authorized economic operator status, good distribution practices certification, and many more.
Yes. AIT is a global freight forwarding company with decades of experience handling shipments to all areas of the world. We also offer customs clearance support, including our in-house, licensed customs brokerage team.
Yes. AIT’s expanding global presence includes dozens of locations across North America, as well as Asia and Europe.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.