Remitly, Inc.

Trevor Grant

I should have read Kathleen’s review . Terrible company and most hassles to try save a few cents on the rate. Never had issues with opposition products . Most inefficient help desk and even worse escalation team . Took 3 calls and still couldn’t tell me why the money was not in my own bank account in South Africa 7 days later . I would advise to avoid these guys at all cost . Unless you happy yo spend hours on the phone with limited success .

flyinlow

Whoever these people are they stole money randomly out of my account after they acquired my debit card number somehow. Never heard of them until multiple withdrawals were being took out with in just a few minutes. My bank stopped most but still waiting on a couple to be reimburse. Nothing but a bunch of cons.

Genevieve Fields

If you're an American living abroad, don't bother. I am in a pinch because this past month HSBC, where I had my American checking account, sold their retail banking to Citizens. In the handover, I haven't received my welcome packet and debit card yet-- It will take a week to get here, another two sitting in Thai customs. Meanwhile, I don't have a functioning debit card and everything in Thailand is cash only. My passport, insurance policy, 1099, and photos of my unopened bills with my legal permanent address still weren't enough to pass their ridiculous compliance protocol. First they told me the photo taken of my 6 unopened letters addressed to my legal domicile weren't sufficient proof of address, they'd like me to open them and show them the entire document. How? I'm in Thailand, and I'm not going to let someone else open and photograph my bills and bank statements. Then my insurance bill wasn't enough of a bill according to them, more like a statement of insurance (even though it had the required info including legal address, policy number, payment method and amount for that billing cycle, etc.). I offered my 1099s, which again clearly state my mailing address, but was told only paystubs would do. Again, I live abroad, I work online, I do not have printed and mailed paystubs. 1099s from the same companies should suffice, but they did not. They never asked to see a picture of me holding my own passport, the most obvious and reliable piece of identification considering the clearly matching face and all. I emailed it and it made no difference. In the end the customer service rep told me that even if I really was me, I didn't currently live in the US, so that was against their user agreement and they wouldn't do business with me. This was after an endless back and forth with her boss that cost me at least $20 in international calling minutes.That's right, they turned down an American citizen and taxpayer from sending her own money earned at an American company and sitting in an American bank account to herself, while she's in a pinch in a very far away place. It was not a money laundering or tax evasion amount either, it was $1000. The compliance people seem insufficiently trained and overly reliant on a software system: once the software system triggers the demand for extra info, they are unable to actually interpret any of the proof supplied properly. Or perhaps they just pretend they're performing due diligence but in reality reject every transaction flagged by their computer system for any reason. Remitly, you should be ashamed. This is the exact opposite of your mission statement. All that stuff about the CEO working in Kenya and wanting to help people send money to their families abroad easily is nonsense.

Kathleen Moon

Sadly, Remitly is not remotely convenient, easy or satisfactory. Trying to transfer a small amount of money to Ecuador was like trying to create a recipe with half the ingredients missing. And four calls to their customer service and chat ended with "We'll take care of it" and "it's all done successfully". It wasn't. When I'd finally had enough and called to cancel I was told it would take 7 to 10 days to get my money back. Excellent. They can have my money for 5 days and not deliver it when they promise three and then 7 to 10 days to get it back when they can't meet their promises. Request to speak with a manager was met with stonewalling. And then the final solution was the recipient could just walk into the bank and get cash instead of having it deposited into their account. Okay? If it's so simple, why wasn't that suggested at the very beginning?. And I still won't know if my mother got the money for another day. I guess I'll just have to wait another seven to 10 days. So much for emergency remittance. Back to Western Union I guess.