Atlas Shippers International

Richie Bernardo

WORST shipping experience ever. Dropped off my box on Dec. 21. My tracking code says it wasn't loaded into the container until Jan. 4 and did not even depart the origin facility until Jan. 18. When I checked my tracking code again in February, the shipment date was updated to March 8, over three months later than the estimate and double the time that customers are told their boxes would arrive. NO STATUS UPDATE PROVIDED BY ATLAS. I received the first call from Atlas today, only to tell me that they revised my ETA to April 5, over four months since drop-off. Only reason they gave is that the "shipment lane is congested" (and omitted the fact that it's still "in California" until I called). No, my box has not even left the States yet. Why update the customer only two days prior to the revised ETA? Most of the food and goods in my package will be expired by the time they arrive to my family. On top of this, Atlas REFUSES to give me even a partial refund. I understand delays due to the pandemic, but the lack of communication and consolation is a TERRIBLE customer experience and policy that they refuse to improve. HORRIBLE SERVICE. Never using Atlas ever again, and you should not waste your time or money with Atlas, either. If I were you, I'd go with another vendor.

Nav Leh

My complain is how they treat customer privacy. Customer information are all written in a piece of paper. They should have returned the paper after they entered the info into their computer system. Modern technology allows them to be scanned without keeping them. Also the boxes are not well taken care of and took very long to be delivered (almost than 3 months) even though it is just in Metro Manila.

Clarissa C

Yes, their customer service people are nice but this company takes so long to deliver! The last time, I dropped off the box on Apr 24th and it is estimated to get to the port of manila on June 28th? What?!? Then, I'm sure it will take a few days from there to process through customs and deliver to the destination. That will take it to July. Sucks. Is there another balikbayan box shipper in the Seattle area? Last year, they also took so long so I hope to find another option.

John Heese Jr.

I called at 6am PST to check if they were open at 9am or 10am. The man on the phone told me 9am. I arrived at 9am and they were closed. THEY OPEN AT 10AM. This is the second day in a row that customer service has told us wrong information. There's no way to confuse 9 and 10, unless you're incompetent. 9 is less than 10. The number 9 does not even look like 10. 10 has two digits. 9 has one digit. Reading must be hard for some people and they should not answer the phone for this company. They should screen such people in the hiring process. If they cannot tell the difference between 9 and 10, they don't get hired. My suggestion if you want to ship with this company is: DON'T. Keep your money. Hire Amazon instead.