IT Support & Managed IT Services Company Tacoma | AMS Technology

Category: Computer support and services

Address: 1606 3rd St SE, Puyallup, WA 98372, USA

Phone: +12538485968

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Kevin Fochtman

May 26, 2022

We have been in business with AMS for over 19 years. They have always treated us well and work very fast when we have IT problems and they have some of the best customer service out there. We have recently just worked on a big project on new server and cloud integration. The project and transfer of data went very smooth and easy!

Jeff Tangen

Apr 14, 2022

Sound Family Medicine has been working with AMS since October. We are very happy with the level of knowledge and support we receive. They are a very patient and friendly group! They are our level 1 tech support and helpdesk call center, and do an amazing job talking to our staff! :) I highly recommend them.

Adriana Gaidjiergis

Apr 12, 2022

The company I work for was experiencing issues with our website and mobile app and Taylor, Dean and Dina were amazing throughout the painful process of resolving the issue. They worked around the clock to make sure we covered our basis! We could not have done it without them!

Allyson Willoughby

Sep 24, 2021

Making the switch to AMS has been the best decision for our small business! They are super responsive and quick to help us with day-to-day computer and network issues, and have also seamlessly guided us through several big tech projects. AMS has been a fantastic partner to have on our side.

Thanks! Your review is awaiting moderation.

Questions & Answers

Does your firm come to my office when I have a problem?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

This is something we do when it is absolutely necessary and cannot be done otherwise. Remote work is usually possible 95% of the time.

What geographic area do you support?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

We support the South Sound from Kent to Olympia and our local areas are Tacoma & Puyallup

How much does Managed Services cost?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

Managed services cost varies from client to client and is determined by their needs/requirements.

Does the team help manage my IT assets including hardware and software?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

Yes, we take care of your entire network, as well as your hardware and licensing requirements.

What kind of service response can I expect?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

Our service level agreement (SLA) states that we will respond to a client within 2 hours, but in practice, we respond much more quickly.

What can your Help Desk assist with?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

We can assist with any computer or software related issues with our Help Desk. We use local technicians and both manage and support computers and servers.

Read More

What is covered in your managed services plan?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

Our managed services plan includes workstation management, server management, an unlimited helpdesk, managed security, managed backups, an unlimited on-site support, cyber security training, and a written data security plan, among other things.

What if I have a problem after business hours, on a holiday, or over the weekend?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

We have billable after hour & weekend support.

Can you help us with Cybersecurity?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

Yes, we have many options to help with Cybersecurity.

Do you have a minimum number of users you support?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

No, we don't have a minimum number of users you support.

What is your standard response time?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

We respond to a client within 2 hours.

What are your support hours?

Wendy Kairan | Feb 16, 2022
IT Support & Managed IT Services Company Tacoma | AMS Technology | Feb 16, 2022

8am - 5pm

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places