Address: 2299 Culver Rd, Rochester, NY 14609, USA
Phone: +15857305898
Sunday: 5AM–8PM
Monday: 5AM–8PM
Tuesday: 5AM–8PM
Wednesday: 5AM–8PM
Thursday: 5AM–8PM
Friday: 5AM–8PM
Saturday: 5AM–8PM
Rick Zicari
Sat in the drive-thru for 20 minutes with only one car advancing. Their location is awful and I was sitting blocking traffic. I'm coming in or exiting with no way to get out of the way. I finally had to leave without picking up my order and losing my money. I'm done with Dunkin' donuts
Christina Smith
I ordered a coffee on the mobile app for walk in pick up. When I arrived about 10 minutes later, the doors were locked. It was 8:10 am. No sign on the door explaining why. I peeked through the window and an employee behind the counter was pointing towards the drive thru. I tried calling them 3 times and the phone kept ringing. I Waited in the drive thru for 20 minutes to get my coffee. I tried cancelling it on the app but was unable to. There were several employees working when I got up to the window. I asked the employee who gave me my coffee to disable the ability to order walk in pick up on the app. She was very rude and had no answer for why this happened and did not apologize for the inconvenience. She said I had to be responsible for cancelling my order. I never leave reviews for places but this really was a terrible way to start my Monday and I feel like I should let others know to be careful doing walk in orders at this location. I will definitely not be returning.
Abdulla Ali
I’m not very pleased with the service at this dunkin, I’ve waited about 12 minutes at the intercom to get a cup of coffee that’s just plain sugar when I only asked for 2 sugars. And it was cold. I couldn’t even taste the coffee because of how sweet it is. ( they have very little manners)
Adam Whiting
Incredibly slowwwwww. Always, and every single time I go. Need more snappy and motivated staff. You can see the lack of enthusiasm right through the drive through window. Such is the state of food service many places these days, sadly...
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I don't bully anyone
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