Dunkin'

Category: Coffee shop in Rochester, New York

Address: 2299 Culver Rd, Rochester, NY 14609, USA

Phone: +15857305898

Opening hours

Sunday: 5AM–8PM

Monday: 5AM–8PM

Tuesday: 5AM–8PM

Wednesday: 5AM–8PM

Thursday: 5AM–8PM

Friday: 5AM–8PM

Saturday: 5AM–8PM

Reviews

Rick Zicari

Jun 10, 2022

Sat in the drive-thru for 20 minutes with only one car advancing. Their location is awful and I was sitting blocking traffic. I'm coming in or exiting with no way to get out of the way. I finally had to leave without picking up my order and losing my money. I'm done with Dunkin' donuts

Christina Smith

May 10, 2022

I ordered a coffee on the mobile app for walk in pick up. When I arrived about 10 minutes later, the doors were locked. It was 8:10 am. No sign on the door explaining why. I peeked through the window and an employee behind the counter was pointing towards the drive thru. I tried calling them 3 times and the phone kept ringing. I Waited in the drive thru for 20 minutes to get my coffee. I tried cancelling it on the app but was unable to. There were several employees working when I got up to the window. I asked the employee who gave me my coffee to disable the ability to order walk in pick up on the app. She was very rude and had no answer for why this happened and did not apologize for the inconvenience. She said I had to be responsible for cancelling my order. I never leave reviews for places but this really was a terrible way to start my Monday and I feel like I should let others know to be careful doing walk in orders at this location. I will definitely not be returning.

Abdulla Ali

Mar 26, 2022

I’m not very pleased with the service at this dunkin, I’ve waited about 12 minutes at the intercom to get a cup of coffee that’s just plain sugar when I only asked for 2 sugars. And it was cold. I couldn’t even taste the coffee because of how sweet it is. ( they have very little manners)

Adam Whiting

Mar 12, 2022

Incredibly slowwwwww. Always, and every single time I go. Need more snappy and motivated staff. You can see the lack of enthusiasm right through the drive through window. Such is the state of food service many places these days, sadly...

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Questions & Answers

Why do you feel the need to bully and be mean to your customers?

Maddaleyna Concettina | Oct 13, 2020
Derek Burnett | Oct 14, 2020

I don't bully anyone

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