Sally Beauty

Brenda Thomas Smith

Went in on a thursday around 6:30pm very nice young lady behind counter,very friendly and knowledgeable of products,and great customer service experience! I don't remember her name their but we need more individuals like her at Sally's.

kelly scoglio

And now I know why they have a 2.8 rating on google. Will never shop here again. I ordered online to do a store pickup. 13 items. Instead of even contacting me to say they don't have the items they decided to just let me order sit and not tell me anything. So when I sent my friend to pick it up four hours later they tell me they haven't even accepted my order cause half the items are not in their inventory. I called to the store 4 times and no one answered. Finally I got someone to answer and I asked her why I paid 200 dollars for an order to be ready for pick up in four hours and they couldn't even contact me to say it wasn't available so that I could order it from elsewhere like a different Sally's or different beauty store. I asked them if it was custom for their online website to say a store has something in stock and then not have it. Her answer was well shoplifters. So I asked her so you're telling me you're shoplifting problem is so bad that you don't have half the items I ordered online? And why wouldn't u call me and tell me? Instead of leading me to believe my order was ready for pick up in four hours? Then she rudely told me not to raise my voice at her. Sweetheart, I was not raising my voice at u. I am asking you questions, legit, logical questions that deserve an answer, I work in customer service, I know when a customer has valid reasons to be perturbed and this was one of those situations. Since I paid 200 dollars on your website for items you do not have in stock that your website says you do, you could not contact me to tell me you didn't have these items in stock so that I could make other plans, and you do not answer your phone unless I call 50 times back to back for half an hour straight and furthermore, you give me an attitude when I'm a paying customer and have paid 200 dollars for ur rude attitude, and for a service I did not receive?? And ur telling me that your shoplifters shoplifters half your inventory from your store? Well that tells me that someone is not doing their Job correctly. Who is working when all this shoplifting is taking place?? This is a TINY store. I'm not understanding how your store is missing half the inventory it supposedly has and NO ONE has updated it so that when people make orders online they are not waisting their time. I asked for the lady's name I was speaking to on the phone and she hung up on me. Like really?? I am so put off my this store. And will be calling tomorrow at ten to talk to the manager of this store. Also will be calling to the corporate office. What kind of business are u trying to run?

Brad and Tara James

My daughter and I went in there today and the ladies behind the counter were so amazing and extremely helpful!!! They greeted up right upon entering the store and helped us find the right product my daughter needed. We were able to find exactly the color my daughter needed, which was great as we weren't able to find it anywhere else. The store employees followed all Covid protocol. We will definitely come back to this location in the future!!

Shelly Fartward

New store manager Sammie is AMAZING ! She has completely flipped this store around. Sweetest girls working. Highly recommend this location since old staff has left. Best decision to bring her here, store is no longer constantly a mess... I feel like I can actually shop here and find what I need. Gabby was very helpful and knowledgeable on hair color I needed. If you want good customer service and just an overall good experience I would choose this location over any other Sally in the area.