Aqua Quip - Tacoma / Lakewood

iinan the mage

Nice staff, good selection of hot tubs, saunas, pools.

Tony OMalley

The worst customer service I’ve ever had. Came out and replaced parts that didn’t need replaced. The hot tub still doesn’t work. Took advantage of my elderly dad for $500 and all they have to say is “we are human…” . I highly recommend not using aqua quip!

Candace Pagano

Poor customer service and unfinished job. We were super excited for our purchase of a swim spa and Covana cabana. We waited 6 month for the pool to arrive which was acceptable and not a problem. Once it arrived we were called daily for completion of payment. However, it’s been two months and the job is still isn’t done and communications have been extremely lacking. Everything is waiting on the Covana cabana. Apparently they have terrible customer service and the product always has installation problems. We are stuck waiting on them with no use of the pool in site and going in 3 months of waiting. Very unsatisfactory!

Dennis Baldwin

Purchased a hot tub from Ryan what a outstanding experience. I took my time and looked around not only do I believe I purchased the best hot tub available but Ryan made the experience unforgettable. He updated me throughout the process. Made sure everything was set up. And after the spa was delivered he called and we had a video call. He walked me through everything, showed me how to maintain and operate everything. He even walked me through how to program it. Best part I never had to open that owner manual. What a way to use technology not make a great experience. Love it.