Burlington

Jesse Workman

I just had a horrible experience. I was there between 6:30 and 7:00. I tried on a blue skirt that was too big. I put it back on the rack. I grabbed a pair of green shorts and went back to the dressing room. I saw a chocolate dress hanging there and decided to try it on. While I was trying stuff on I heard a Tukwila policewoman knocking on doors there in the dressing room. I heard a Burlington Staff member saying it was a blonde lady. The officer knocked on my door. She asked me to leave anything behind that wasn't mine. I showed her there was nothing in my purse. We walked to the front of store. I was astonished and shocked that I was being accused of stealing something. I talked to the lady working the dressing room. She referred to one of the ladies working up front. I talked to the the Loss and Prevention officer. The Loss and Prevention officer pointed to another workmate...who apparently was the one who initially thought I was taking something. Officer Livingston was saying, "That's all they have to do to get you to leave the store". I had to leave because an employee thought I was stealing clothing. Thinking someone is stealing and somebody actually stealing is two different things. I was really upset. I had planned to stop by Nordstrom Rack but I cried on the way home instead. I understand Tukwila is an area where crime occurs more than others, however it doesn't make it acceptable to accuse an honest person of stealing. I never want to go back there again. 6/29/22 Dear Nura: Thanks for reaching out to me. I have gone to the website like you suggested. Sincerely, Jessie

Rob White

I went in to exchange some pants that my wife purchase and there was no return line, so waited in line 30 minutes to return, they had a good selection and was able to find several pairs that I liked, but then had to wait another 30 minutes in line to purchase the pairs I liked. lol. The store was not that packed and the cashiers were going as fast as they could, we just experienced a long line,so 4 stars.

Shanita Johnson-White (Nita)

Went in when first opened and actually enjoyed myself, not crowded had time to look around and get something for while family without being followed by security lol, no really. Was a good experience, store was orderly and clean, staff was friendly and took less than half the time. If I could critique one thing I have it for instead of five because the store is not always like this and the inconsistency is very noticeable. As A customer I shouldn't have to go in a store empty to be respected she appreciated but at least I know what I have to do here to get it.

Anita

We like going to Burlington because my husband wears large sizes and they carry many more than the other discount stores but the decor is cold and not inviting. I believe that no matter what type of merchandise you sell it takes the same to create something attractive and inviting that promotes more sales and makes you want to linger and walk out having made a purchase. 👠👞🧢🎒👜🧤🌂🛍🛒