Bank of America (with Drive-thru ATM)

Dhrumil Patel

One of the worst customer service at this location their ATM machine is always out or order my money got stuck in ATM & nobody was ready to help me even bank of america customer representative was not ready to answer phone in business ours.

Kay

Rude branch manager! Marlon Gittens. Snotty attitude. Very slow wait times because there is not enough staff. I also don’t like the fact that you have to give all of your business details while standing at the front of the plexiglass. Everyone can hear all of your business. Need to figure something else out. And he took a customer before me! When I came in before her! He even checked me in first.

Donald Donahue

At lunch time on a Friday there is a line out the door and 1 teller working. The kiosk machines were all down in the lobby so no teller assist no nothing. I tried to cash a check here and would not cash a large dollar amount and asked me to take it to my personal bank and then proceeded to tell me how Bank of America has this and it has that, trying to talk down about my M&T bank. Well atleast M&T bank has 4 tellers on a Friday and 3 at lunch time. They also have working machines that do what they say they can do in their lobby. You may have this and that, but you don't have enough employees, working machines and you definitely don't have any more of my business.

Madison M. Herrera

My husband and I had almost gone to a different Bank of America branch due to the poor reviews online but I am glad we took the chance. I do recommend that you call and make an appointment before going in. They are an extremely busy branch and in order to keep the same warm and personalized client relationships they have moved to an appointment system. We found this out upon going in, made an appointment for an hour later, got breakfast, came back and were out within a half hour max. We met with David who was extremely friendly and helpful. I would definitely recommend this branch but again, make sure to make an appointment!!