United States Postal Service - Twin Lakes

Category: Post office

Address: 1815 SW Campus Dr, Federal Way, WA 98023, USA

Phone: +18002758777

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 9AM–1PM

Reviews

Jessica Aquino

Mar 21, 2022

I lived in Federal Way for 8 years and I always have great service with the ladies and men in the front. Very welcoming, kind and always glad to help me. Thank you everyone.

David Ornelas Brambila

Nov 6, 2021

The person who attended us was very patient with me, as a new customer who wasn't sure how to deal with returning packages. She compared prices to find the best way to return the box and suggested i used a smaller box to send it as it would be cheaper. Great service.

Enrique Soledad

Aug 2, 2021

I've had a terrible experience claiming for a package supposedly no able to deliver because non founded address not even using the track number provided, that happened back on May so is time that I haven't received neither a courtesy phone call. Poor costumer service.

Sloan Shore

Jun 15, 2021

I had a really uncomfortable and disappointing experience with an employee (middle age-older Asian man) here today. We were trying to ship birthday presents in a medium-large size, medium weight box and were told it was going to cost $70. When I inquired with the man about if it would lower our price if I repacked the items in a smaller box or perhaps shipped it with UPS instead, I was simply trying to ask the opinion of this individual so that my husband and I could figure out the best way to ship birthday presents to family as we are not financially thriving right now and would like to know our options. The response I got was a very smug “I would never tell anyone to go to a competitor. That would be like Sears telling a customer to go to JCPenney.” Huh. In my experience, whether it’s at a hardware store, hair salon, department store, etc I have always had employees kindly direct me to another store if their store can not provide the product or service that I am seeking. Isn’t that considered better customer service than trying to defensively pressure someone into purchasing services that don’t fit their needs? I already use USPS for 99% of my usual shipping needs, in addition to paying for a PO Box, so it’s not like losing this one singular transaction would have truly “lost” the USPS much. Also, it’s not like the $70 was coming out of this mans own wallet, and it was very odd to experience someone with such a lack of understanding and humanity in their dealings.

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Questions & Answers

Why have you NOT replaced or fixed the drive thru drop box in MONTHS at T/L location? Surely the PO system has replacement units to replace broken boxes at PO facilities? IT IS VERY INCONVENIENT for a Hndcped senior citizen. IT'S BEEN MONTHS?

Terry Kelly | Nov 18, 2021
Patric Rogers | Nov 18, 2021

I agree, and would like to know what the plan is. I suspect they haven't replace it, since it's been broken into 2 or 3 times in 2021, and until they have one that cannot be broken open, it's likely considered a security risk having one at all. I had someone steal and alter a $5 check I mailed, and stole $500 from my bank account. (I discovered it, filed a fraud claim, and the bank refunded me, but I had to close that account, open a new one, change direct deposit and all automatic payments linked to the account, etc., etc.), and I'm certain the check was stolen from this drop box at Twin Lakes. People kinda suck.

How do I get a person from the twin lakes federal way post office on the phone? The number listed only gives a automated machine.

Brett burnson | Nov 18, 2021
Kildare Angel | Nov 18, 2021

This location is always up to its eyeballs in people needing in-house services and it will only get worse as we get further into the holidays. If there's a voicemail option for any of the numbers, use it, but if you need an answer ASAP, go to the office in person. Remember, the employees are people, too, so please be kind or at least don't take the issue out on them. The staff here may not have your answer but they'll genuinely try and do you right.

So no more passport processing at the Twin Lakes post office?

Karen Lewand | Aug 16, 2019
United States Postal Service - Twin Lakes | Aug 16, 2019

Hello Karen. Our office only has the forms, and does not process passports. You can find the best information at travel.state.gov, along with where to get your pictures taken, the costs, and a locator tool so you can find the closest agency to you that provides passport services.

I want to get a passport and was wondering if this location does them as well as what I will need to bring to get one.

Jared Scouten | Aug 16, 2019
United States Postal Service - Twin Lakes | Aug 16, 2019

Hello Jared. Our office only has the forms, and does not process passports. You can find the best information at travel.state.gov, along with where to get your pictures taken, the costs, and a locator tool so you can find the closest agency to you that provides passport services.

Hi, What is your bus hours on Saturday? I have a pkg to pickup.

Alice Hwang | Aug 16, 2019
United States Postal Service - Twin Lakes | Aug 16, 2019

Hi Alice! The section with our cash registers is open from 9:00 AM to 1:00 PM. You can pick up packages during that time.

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Hi My mailing address was on 1st apt but we move to different one now all our mails has gone to previous apartment we have advise post office is our mail will be recovered.

skumar kumar | Aug 16, 2019
United States Postal Service - Twin Lakes | Aug 16, 2019

Hi Skumar. First, you need to turn in a Change Of Address, either with a paper form available at the post office, or online at usps.com. Then make sure to let the post office know that you've moved and see if they're still holding mail for you there.

Has there been a package, deliver,d Y6340808 there?

Lisa Jones | Aug 16, 2019
Jack Huster | Aug 16, 2019

Hi Lisa. That's not one of our tracking numbers. Do you have an alternate one?

Mail was not delivered for three days . What to do?

Igor B | Aug 16, 2019
sandra Laverne | Aug 16, 2019

Call your local post office like yesterday

I have a p.o box but my parent sent me a letter to my home would i get it at home address or my p.o box ??? please help , thanks

Jae Hur | Aug 16, 2019
United States Postal Service - Twin Lakes | Aug 16, 2019

If you are getting ANY mail at your home address, you'll get it at your home. If you have a Change of Address going from your home address to your PO Box, it'll go to your PO Box.

WHEN IS THE SATURDAY PICKUP

Gloria Lyon | Aug 16, 2018
United States Postal Service - Twin Lakes | Aug 16, 2018

On Saturdays, the last collection time at the station is 4:15.

Hi, I am moving overseas/ international in a month. How soon is the best time to do an address change?

Jessica Aquino | Feb 16, 2022
United States Postal Service - Twin Lakes | Feb 16, 2022

You can't change your address to foreign country. If it's an APO, FPO or other US military base, about 2 weeks.

Are the hours the same for the mail services and PO Boxes? 5pm is kinda of early to close, if your just checking a PO Box.

Chris Bowman | Jan 17, 2022
Jack Hunter | Jan 17, 2022

The box lobby is open until 730pm, Mon thru Sat.

Why are the glass doors broken?

Ghislaine M M. | Jan 17, 2022
Jack Hunter | Jan 17, 2022

An unknown individual broke the door during a spree of vandalism down Pacific Hwy.

Wanted to know if this post office delivers to 4001 SW 328th st in Federal Way. If so, Iost my mailbox keep about a week ago and I know the mail is packed. How do I get the mail and how do I get a new keep?

Gerald Brown | Nov 18, 2021
Jack Hunter | Nov 18, 2021

Hi Gerald. Right post office! Come into the post office. We replace locks and will hold your mail. The counter staff will give you the details.

Any way to call the Twin Lakes office... not the 800 number? I've been on hold forever?

Gail Wax | Aug 15, 2020
United States Postal Service - Twin Lakes | Aug 15, 2020

No, sorry.

can send a fax here?

A Google User | Aug 15, 2020
Captain Mark D. Flaten | Aug 15, 2020

No

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can i check my po box on the weekends? or is the entire post office biulding closed?

Jonathan Utu | Aug 16, 2019
United States Postal Service - Twin Lakes | Aug 15, 2020

Yes. The PO Box Lobby is open on Saturdays from 6am until 6pm.

are the doors unlocked on Sundays??

Spikey S G | Aug 16, 2019
United States Postal Service - Twin Lakes | Aug 16, 2019

No, sorry.

I have a package that was suppose to be delivered to my Seattle address. I wrote down the address correctly, but I put down a different zipcode that led the package to this location. Is there any way I can change the zipcode and have it redirected?

Saree Han | Aug 16, 2019
Ken F | Aug 16, 2019

A bad zip code shouldn't keep the package from arriving and a bad zip code might delay it a little bit. Going to the post office and or calling them and maybe even going online might help but most likely it would arrive before they would even get to it

I see A LOT of excuses for marginal service. The only reason I'm here is because we've been having difficulty receiving ANY mail. Elections are coming up and I've been looking for my ballot as well as my car title and other vet important documents.

Dani Elle | Aug 16, 2019
Captain Mark D. Flaten | Aug 16, 2019

The staff is always super friendly and the delivery person in our neighborhood is fantastic !!!

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How long the mails from Seattle will arrive in Hawaii?

Meilani Lokeijak | Aug 16, 2019
Phildaman88 Osburn | Aug 16, 2019

Well if its 1st class it should take anywhere from 3 to 5days. If Express mail then it will be there next day , and there a fee for Express. 1st class there isn't any fee just whatever postage may cost. So anyway hope it answer your question . And basically it comes down to how you sent whatever it is that's in question . If 1st class it should only take 3 to 5 business days (more like 2 to 3) or Express mail which of course would be there the next day before 3pm.

I have a change of address what can I do

William Spottedeagle | Aug 16, 2018
David H | Aug 16, 2019

Pray that this place is not your mail provider. They are pretty much useless.

if someone mailed me a letter but forgot to put street in the address,will i still get it?

Lisa Stout | Aug 16, 2018
Jack Huster | Aug 16, 2018

Most likely not, but if they put a return address on it, it'll be returned to them free of charge.

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