Address: 2455 Augusta Way, Aurora, IL 60506, USA
Phone: +16303405747
Sunday: 7AM–10PM
Monday: 7AM–10PM
Tuesday: 7AM–10PM
Wednesday: 7AM–10PM
Thursday: 7AM–10PM
Friday: 7AM–12AM
Saturday: 7AM–12AM
Leslie Castro
Honestly it would be a good place to go if there was enough staff to run the place. The waitresses have been very nice and helpful but with only 1 cook, the service is SUPER slow. I feel bad when I see them all stressed about the situation and having to turn away people. Shout out to them but management needs to work harder on getting more people hired (Promotions, open interviews, flyers, ads). The wait time was 20 minutes which doesn’t seem long but there were only 2 tables seated. Once we got seated we waited about 1 hour to get our food. Like I said this place can be great but for now, unfortunately, it’s better to head somewhere else.
Troy Booher
Seriously not impressed. Floors are cleaned with dirty greasy water (greasy floors). Food took forever and others seated after us received their orders before us. Could not seem to keep our glasses full to save their lives. I ordered the fried steak smothered in gravy which had about a tablespoon of gravy and had to ask for more. They spilled drinks on the floor and tried to give us sticky drinks. Pancakes were nasty. They were powdery not to mention they were cold. The butter wouldn’t even melt on them. The booths were sunken in and very uncomfortable. The guy who was cleaning the tables was taking utensils on the table and putting them back into the utensil containers. So gross! Make sure to bring your own dose de rant wipes for your table and bring your own silverware. So gross So obvious this IHOP is not serious about being in business. Also, I am so tired of “because of COVID” we cannot offer you a quality product or service. Better idea, take my business someplace else and never return to IHOP. Go to Sugar Grove Cafe. More bang for your buck.
Mayra Jaramillo
Edit: For the 3rd time this restaurant has accepted my online order, saying it'll be ready at a certain time and it isn't. When i get there they always tell me 5-10 min longer. Last time i went, they told me they needed 5 more minutes and i waited 15 min. I went inside to check and they hadn't even started my order. I was so annoyed i canceled again. I just won't be coming back here even though the food is always good. This restaurant has really good cooks and a few good waiters but they always make you wait so long for your food when it's being picked up. I had ordered food and it was set for a certain time. I got there at the time the email said it would be ready but they didn't have it ready. I called and they said it would be another 15 because they were backed up. I called again at 25 min ( 40 min total wait time) and they told me that they were going to take at least an hour! I was so annoyed because I had made the order in time and kept getting different times. I just canceled my order and left. I would probably find a different location to order from, from now on.
Alisa Hadzic
Went for brunch with family, to start off the place was almost empty which I didn’t mind at all.the staff that waits at the front to seat you there were 2 girls who seems to think that their conversation was soooo important that they walked away to the side to finish talking while we just waited there, knowing damn well we were there! Secondly the waitress we had was a little snobby, I don’t know if she just had RBF, but that didn’t fly to well, I don’t like coming to a family restaurant just to have the waitress be rude because of a day she’s having! Lastly she brought watered down drinks and utensils that’s weren’t even clean let alone wrapped, put her hands all over the utensils as if I wasn’t about to just put that in My mouth!!! The last straw was the finger print that was left on the knife! I’m done!!! Never again!!!
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