Ashley HomeStore

Amanda Merrell

My husband and I paid cash for a sectional almost a year ago. The sales associate told us the expected delivery was 6-8 weeks. That time came and went with no delivery or updates. I started calling weekly for an estimated delivery and every time the date would get pushed out, 26 weeks or longer! This has gone on for months! When I have talked to an associate or manager they told me they'd put in a ticket, expedite the process and call me back in with an update. No one has ever called me back. I called this March, an associate said that the two ends of the sectional were available, they were just waiting for the wedge piece. I said I'd take it, I wanted it delivered and I'd wait for the wedge piece. I was told to call mid April to set up delivery. I called two weeks ago and this time they only had the wedge available and were waiting for the end pieces. We're at the point where we're going to ask for a refund. This is ridiculous! Horrible communication! None of the managers, at any point, offered to make it right or get us the furniture we paid for. We will never shop at Ashley Furniture ever again.

Kevin Giese

Issac was great at showing me the recliner exactly that I was looking for. Big recliner in leather with zero gravity, power headrest and heated massage. Incredible recliner. No pressure sales just very professional. Also, they actually have it in stock and will be delivered in 2 days. Thank you

J Hunt

Joe Sterling was a complete sales professional. We told him what we were looking for and he steered is in the right direction. We found what we wanted and got a great deal. Thanks for everything. Update 2/23: we were told that we could pick up our furniture at the warehouse. We were told the hours for the warehouse was 8-5. I got off work at 2:45 and drove straight to the warehouse. I arrived at about 3:35 and found the warehouse closed at 3. Not very happy to have driven almost an hour in sleet to turn around and drive an hour back home in sleet and snow. My wife in the mean time, contacted customer service and was hung up on. Then she called the store and spoke with the office manager that refunded about 5% of our purchase for our trouble. Still liked the service from our salesman, but not impressed with everything else involved.

Alfred Pace

Very positive experience. Friendly sales associate not pressured but very informed and answered all our questions. Joe the sales manager was very good at explaining all of the options and timing of getting the furniture. Would highly recommend the local Ashley store