Extended Stay America - Chicago - Westmont - Oak Brook

Abir Zohar

I KNOW YOU WANT TO SAVE MONEY but please for the love of god don’t do it to yourself… I had the most disgusting week of my life See pictures below VIEWER DISCRETION ADVISED When I got into the room the bed was full with dog hairs… I asked for a new room… ok My 2nd room had a filthy bathroom but the lady down stairs said there are no clean rooms she can give me.. The lobby constantly smells like trash and I can’t describe how the 2nd floor smells like.. After shopping for groceries I open the cabin and I see bugs and cockroaches everywhere. This is a WARNING Don’t try talking to the pregnant woman she will roll her eyes on you.. The GM is sweet and doing her best and that’s the reason they getting 2 stars instead of 1 star. Will never come back here again.

Chris Keller

If I could give this place less than one star I would. Staff is not friendly or accommodating. Staff is unprofessional and not in uniform. No one is ever at font desk. Not smoke free. Room keys were deactivated not once but twice. Do mot stay here.

Rob

You may be denied despite a reservation, don’t take the risk. Booked 1 month in advance. When I arrived they told me they thought I wasn’t showing up and gave the room away, I’m addition to charging me a “no-show” fee. They were overbooked and I was forced to sleep in a car as everywhere else was booked. A colleague was in the same situation. It is absurd to be charged a fee for a room you paid for, whether or not you use it. It is absurd to not honor a reservation.

Verified Hotel Guest

Positive: Good location for me. Negative: Yes- definitely did not meet my expectations, and I am not usually critical Yes bed sheets were clean (good thing),but room had not been vaccummed or swept. Kitchen, but no plates glasses or even paper towels. Wi di not functional.