Bill Kay Chevrolet

Michael M

I would strongly recommend avoiding doing business with them, as the experience that I had with Billy Kay Chevy cannot be described as anything other than a disappointment. We had worked with Xavier to order a new Equinox LS. When we ordered the car, he had advised us that the order might not be fulfilled until the next model year started being produced. Before both he and I signed a "purchase agreement" for the car, I had asked if the price listed on the agreement was the price I would pay when the car was delivered. He assured me that it would be. Fast forward over 15 weeks when the car was finally able to be picked up, and this "purchase agreement" was not honored. Xavier had backed out of the appointment I had made with him 10 minutes before the start of the meeting, forcing me to work with a salesman I had no interaction with before - Jose. During our conversation with Jose, I was pressured to sign paperwork immediately. I noticed that the price of the car on the paperwork in front of me was higher than the purchase agreement that Xavier and I had signed. Jose told me that the purchase agreement was not actually, in fact, a purchase agreement as labeled, but merely an 'order agreement'. When I brought this up, Jose told me that I can either accept that price or walk away from the car, which he said would let him sell the car to someone else for "three or four thousand above MSRP". He also informed me that he was essentially doing us a favor ever ordering a lowly Equinox LS in the first place, as they don't want to use one of their few allotments on a car like that. I walked away from signing anything that day as the car had still not been delivered. The next day when the car was delivered, Xavier texted me that the car had arrived and asked, and I quote, "are we selling it to someone else or do you still want it", which I found incredibly unprofessional coming from someone who had not been willing to meet with me the previous day. I ultimately bought the car because I would have had to wait another 15 weeks to get a car ordered from another dealership, which is undoubtedly something the sales team knew through their dishonest and borderline predatory business dealings. Through my dealings with the sales team, they demonstrated a failure to communicate or talk straight with me. The initial time estimate for the delivery of the car was 8-10 weeks. At the 10-week mark of waiting, I called Xavier for an update on the delivery time of the vehicle. He told me that it would be “on the longer side of 10 weeks”, seemingly unwilling to admit that his initial delivery estimate was way off. I could not recommend dealing with this sales team, and absolutely refuse to do any further business with them.

El34 Rey22

Walter and Rick provided excellent service and I would highly recommend. I purchased my dream car ( C7 Z06 ) and they made me feel like family. Over the last two years I've searched for this car and this was by far the best service I've received. I can tell they are passionate about their work and take pride in providing the best customer experience. Thank you Walter and Rick! I will be back for C8 Z06 in a couple of years! -Josh A

Bill Weis

Was my 4th dealer in 2 business days. Was able to make my best deal here. Almost didn't happen. Was told my final deal was final. No more wiggle room, they wouldn't be able to sell my 2 year old trade-in... I was going to leave, and magically the deal got better. Taking one star because when the deal was just a signature away, saw the "deal" they gave me was by slyly extending my payments for 3 additional months. Yeah, no, take that off. The best part of this was no silly dealer add-ons.

Greg DeMilio

Purchased a 2012 Suburban, sale staff was excellent, car was clean and they even fixed items on car that were brought to their attention. 100% pleased with this dealership.. no worries or hassels... would definitely recommend them!