Address: 9253 E Independence Blvd, Matthews, NC 28105, USA
Phone: +17042463447
Sunday: 12AM–10PM
Monday: 6AM–10PM
Tuesday: 6AM–10PM
Wednesday: 6AM–10PM
Thursday: 6AM–10PM
Friday: 6AM–12AM
Saturday: Open 24 hours
Courtney R.
They just recently opened back up for dinner. The staff was a little slow but extra friendly, so we didn't mind. The food was really delicious. Our kids ordered Minion pancakes, my husband got the T-Bone steak + eggs and I got a Bacon Cheeseburger. No bacon on it but honestly, it was full of flavor so I didn't miss it. 😋 We really appreciated the attentiveness Patrick gave us so we will definitely return.
Bles Innocent
The service has drastically declined since the epidemic. Staff is scarce, waiting times long, and service if any shortcoming. My 3 star rating is due to food not coming out piping hot. I dont like to send food back to be reheated, but last few times I've been to this ihop location, I've had to do so several times. Also the bill has been inconsistent. Added 2 Turkey links to a kids meal 2 weeks ago and it was a charge of .99 cents. Tonight the charge was $2.39. Menu has also changed....
Maylyn Dahlia
Short staffed but it didn’t take away from the pleasantries of the food, cleanliness of the establishment and the host and waitress were very charming.
Nicasha Moore
DO NOT WASTE YOUR TIME WALKING IN HERE! They are unorganized, unclean, and so not care about good customer service. Got there walking in behind two other couples in front of us to be seated. Stood at desk waiting for hostess to greet and take names. Hostess was TERRIBLE! She was slow to acknowledge all parties them says give her a minute to get tables cleaned off and will be 10 min. 10min turned into 20 min before she finally had thought to come write names down for seating. All while others come in, a party of 6. She takes names in order them says give her 15 min and everyone will be seated. Takes her the 15min before she wipes table down then seats the party of 6 before others waiting first. Then finally seats all other groups but only wiping table down as she seats the group. So nothing has been done during the wait time. Several others tables passed in building were filthy. Customers already eating and seated were complaining about service and dirtiness surrounding them. Hostess kept complaining of a hearing problem and was unable to offer wait times for take out orders or seating. Several Uber Eats delivery guys were turned away with no idea of when orders would be ready! JUST CRAZY ENVIRONMENT
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It's very hard to get someone on the phone there because they are so short staffed.
Lots of places closed because of Covid, the lack of business and customers as a result.
Wear mask till at table wear as you leave
They never pick-up the phone here, and are always short staffed
I had a good experience the day I was there.
Yes on Tuesday it's the 60th year
I really strongly don't recommend going to this place I've been a resident of Charlotte all 39 years of my life I remember when that place was a real treat to go to but now it's just like almost every other place that used to be good they have a bunch of punks working there that don't give a damn about families that work hard for their money and just want a decent meal and a good way to make memories with their family it makes me angry because the food is good if it is prepared right and it doesn't hurt to have good service with a friendly smile it all sounds very corny but when you have these things and makes it a very good experience to enjoy with the people you love
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