Comfort Inn & Suites

Alan Arlan

After I'd paid in full, in advance, for my room, they demanded another credit card upon check-in, to hold me accountable for "damages to my room" during my overnight stay. When I expressed my indignation over that, they were snotty towards me. Also had kids running overhead in the room above me, late into the night, and no exhaust fans in their bathrooms. I'll never stay there again.

Linda Engle

Warning Worst Experience. Bad Business! Since I made reservations on their reservation line I thought we were secure in the arrangements with a confirmation number although I was never sent an email. HOWEVER, I made the reservations for 2 nights. The rate quoted after a Military discount was $118.35 per night. But I received a call while at an event our first full day that our room was only reserved for the one night and we needed to remove our things. At first I was told they were fully booked but then a room was suddenly found, of course at a much higher rate $211.00. Not knowing the area and in the middle of an event we were pretty much forced to accept the new room and the higher rate. I had to leave and go move all our things to a new room from the 1st floor to the 2nd. All the manager and clerk could tell me was that the outsourced reservations line had only booked it for one night. Of course I had nothing but their word to go on. They didn't offer the room at the same rate. They made significantly more money. They weren't apologetic and felt in no way responsible even though it was their company's mistake. We were attending events with several friends and we had 4 other rooms with our group at that hotel. Their reservations were not problematic but they were shocked to find their rooms not cleaned while we were out. Not even fresh towels were brought. When they notified the desk they were all told that there was a sign on the counter telling people they had to request such things there at the desk if desired. The sign was obscured by a box someone set in front of it but that didn't warrant an apology either even though they could have told people at check-in of the policy. When one of our group spoke to the General Manager, Francis Page, by phone she made it perfectly clear that she didn't care. Breakfast was a brown bag that you could get upon request during breakfast hours if you could wait long enough for someone to come out of a back room, where they seem to stay, to help you. So they will conveniently limit your stay unless you come up with addition funds for another room, refuse to service your room (saving money at their end by not having to employ enough staff for such things) all while presenting themselves with a well known and supposedly reputable business name. This hotel manager had the worst customer service/management ethics EVER! We will NEVER stay at another Comfort Inn because we have no way of knowing if these are the new acceptable corporate policies nationwide.

Leslie Williams

The hotel authorized two payments for both rooms we reserved which totaled nearly $400 more than what the rooms cost. We approached the front desk who said “that’s just how we do things” which makes no sense. We were totally fine with the room payments being authorized, obviously, but I have never had any hotel authorize double. We escalated it to the general manager who said he didn’t know because he’s “only been working there a few weeks”, we escalated to the area manager who was very rude as well. Everyone said we would have funds back by midnight which did not happen, and due to it being a holiday weekend, we will not have our money back most likely for three more days. Due to all of this, we had to change our vacation plans. We are usually very forgiving and happy, but this completely disrupted our time that we had planned with our children, and $400 is a huge chunk of money to be taken from us. We escalated finally to corporate, but we haven’t heard anything back. We are so disappointed.

Lexi Lee

First, when we went to pay they had charged us twice for both rooms we reserved. They took nearly 400 more dollars then they should have. Then we had asked for. Then once we approached them about it they said that it was weird and that it was just the way they authorize it. Once you stick your card in it will authorize it and by midnight you’ll get the money you didn’t pay for back. Though by midnight that did not happen. We had to leave our vacation a day early because we didn’t have the funds to do what we wanted to do because of this hotel. We will not be coming back here and have already sent a formal complaint to the head of comfort inn & suite. Though I do want to say the bed was very comfortable as the only upside to this hotel.