Bassett Home Furnishings

TF Sharp

We purchased a very expensive sectional sofa with performance fabric upholstery from Isabella. The customer service was mediocre at best as she rarely returns phone calls after the sell. Unfortunately, Basset Performance Fabric is NOT what a typical family would consider performance fabric. Literally one drop of water on the fabric and you get a huge permanent ring left on the fabric. Within 3 mos of owning the couch we had rings everywhere— we don’t allow the kids to eat or drink anything besides water while on the furniture and now we keep the sofa covered by blankets and no one is allowed to even have water while sitting on the sofa. It was supposed to be our beautiful sofa with structure and fabric to last for years. We followed the cleaning instructions precisely and it only made the rings more visible and ugly. Now the sofa stays covered with blankets at less than a year old. We just paid it off this month (>$6000) and cannot wait to get rid of it. I do NOT recommend their performance fabric to anyone. Also the gold fabric covering the pillows that came with it fell apart in the first 3 months. I will not shop Basset in the future!

Sherri Barham

Staff and selections are great. They are very helpful but not overbearing. The showroom is pristine and represents their products well. Great place to get ideas when planning a room. Love their Bench Made live edge dining table. The finishes are beautiful. Highly recommend.

Clm

We bought our second couch from here in June and are extremely disappointed. Our first lasted 6 years and was very comfortable, but this experience has been very disappointing and Bassett is not assisting with a resolution despite our complaints. When shopping for the couch the sales rep assured us our couch would be firm, and even moved cushions from another couch to reflect the firmness of the cushions. When we received the couch it was apparent it was not as advertised or selected. It was soft and looked immediately worn after a week with seat cushions that did not bounce back. We went to voice our concerns to the store and they were very nice, assuring us they would come up with a solution. They let us know they had told their regional and would call with a solution. We did not receive a call, so we followed up with an email. Now, almost 3 months later an acceptable solution has not been offered despite multiple emails (and extremely slow replies, most taking two emails and two weeks before we hear back). They have offered to replace the cushions with the same material, but we do not believe that is not a solution as the interior will still be soft and not what we were told we were getting with our purchase. Meanwhile our couch looks extremely worn already, is very uncomfortably and soft, and was not a cheap purchase and one we expected to last at least 8 years, as advertised by the sales rep. Overall it’s extremely upsetting to buy furniture you think will last and be comfortable, and then when it isn’t to find the team doesn’t work towards a resolution that will make a repeat customer happy.

Margie Witham

The showroom in beautiful and very inspiring! They are expensive, but they have quality furniture, and their clearence room is worth checking out. They do deliver and set up, and the guys are very quick and helpful, however the delivery took about a month from purchase to arrive.