Wells Fargo ATM

Adam Walker

I went to this location to make a wire transfer. The banker that assisted me was polite initially, but things took a turn during the process. The banker had asked me to confirm my phone number and I did. When she gave me the printout to confirm all the information the number was a different one that what she had given me, so I asked her to update it. She had to then redo the wire and she decided to take this out on me and became very rude from that point forward. I had mentioned a few times(because she asked) that I didn’t like Wells Fargo. She told me she took that personally, and as I tried to apologize and explain that it was not a personal comment directed towards her she became increasingly hostile and asked if I would like another banker to do the wire. I asked her if she would prefer another banker to assist and she abruptly left the room. She then went to another room where I could hear her personally insulting me to another member or members of the staff. I gathered my things and left. After a few minutes, and still needing to do the wire transfer, I went back in and asked to speak with the manager. Meanwhile, the original banker stared at me through the window and laughed and continued to ridicule. I met the manager who turned out to be the person whom the original banker had gone off to insult me to. The bank manager seemed nice, but so did the original banker at first. The manager was able to complete the wire transfer. The manager, under the guise of empathy, tried to convince me to not cancel my Wells Fargo credit cards. But those credit cards haven’t done anything to help my credit anyway. They were just a way for Wells Fargo to leech money from me and screw me over when I became seriously ill and missed two payments. Judging by previous reviews I don’t think anything was done about the other banker’s behavior. I have had an account with Wells Fargo for a long time, but as this would have been my new local branch, I have decided to completely cut ties with Wells Fargo. The corpse rots from the neck down, and the rot has reached the extremities. I urge anyone who reads this to strongly consider moving their account to another financial institution. Edit: In reply to the response from Wells Fargo (Owner): I have reached out to Wells Fargo to express my concerns and while a response has been given, it did not resolve the concerns I have with Wells Fargo or this branch.

Lee Rombert

They don't like answering the phone and there is always an excuse for not being able to help

Donna Walker

They know me . I've been there so many times. They know me by name.

Allison Alvarado

I have been a Wells Fargo customer for 15 years, as far back as when it was Wachovia. I got a cashier's check at a Wells Fargo branch in Raleigh, North Carolina to close on a house in Halifax. Unfortunately, the Raleigh branch failed to sign the authorized signature on the check, so the attorney couldn't take the cashier's check until it was signed. I went to this local branch to get the issue fixed. The teller just looked at me and said no we can't do it if it was issued at another branch. She went to ask her manager and came back and refused to try to fix it and told me I have to drive all the way back to Raleigh. I called the Raleigh branch where they wrote me the cashiers check and the manager there apologized and told me it was clearly their fault and any Wells Fargo should fix it. She was baffled that the Halifax office didn't know how or just didn't want to help. She called the Halifax branch and told them they should fix it. The manager never even came out and apologized or anything. Trying to operate like a local bank defeats the purpose in being a member of a regional bank. This branch is a poor representation of what Wells Fargo stands for.