Comcast Service Center

Category: Internet service provider in Gaithersburg, Maryland

Address: 31 Grand Corner Ave, Gaithersburg, MD 20878, USA

Phone: +18002662278

Opening hours

Sunday: 12–5PM

Monday: 11AM–6PM

Tuesday: 11AM–6PM

Wednesday: 11AM–6PM

Thursday: 11AM–6PM

Friday: 11AM–6PM

Saturday: 11AM–6PM

Reviews

Matt G

Sep 27, 2021

Having had Comcast previously, I've never bothered to review them. I'm taking the time now because they keep annoying me with junk mail. Their television service is a joke these days when one considers all the streaming services and their a la carte availability. That availability is why I ditched the TV to begin with. I've also had both their cable and telephone service. Both are fine when they work. Often times, they do not work. Because of the poor nature of their service, I took to calling them "Comcrap." I have yet to think of anything remotely as clever for Xfinity. It's unfortunate that if one wants internet in Montgomery County, one only has a handful of choices, Comcast being among them. I would never recommend them to anyone, ever.

Lenk

Mar 3, 2021

I paid 60 dollars a month for slow internet, the company said it was my fault and I wasted more money getting a new router. Then when I complained enough they finally sent a tech to my house to troubleshoot and they found out they had a blocker on my internet cable. They never gave me any compensation. Also another one of their tech operatives threatened me that if I didn't like the changes he did to my internet he knew where I lived. 0 stars

Christine Fitzgerald

Sep 30, 2020

HORRIBLE EXPIERENCE HERE! If i could give ZERO stars i would. Went to upgrade our internet speed - OUR ENTIRE CABLE PACKAGE was deleted and all of our cable boxes voided. I have been on chat and customer service phone for 4 hours last night and another 4 so far today and NO ONE can figure out how to fix the problem and get us our cable back that we have had for years. They switched it off in two seconds why is it taking TWO DAYS to get cable back?! Dont got to this store OR use Xfinity

Delta SR

May 3, 2020

Raised my bill without notice and then not allowing me to change services So they suddenly raised my bill. I called to find out why and they said it is due to some promotion ending. Alright, then cancel the TV service, which I don't use. They hang up on me. And refuse to let me contact them by any means to change my services. Yeah, Comcast the worst company in America!!!

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Questions & Answers

Can I close my cable TV account and also drop off my cable boxes & remotes at your location?

Allen Wiener | May 10, 2019
Ade Adeyemi | May 11, 2019

Absolutely

Can I exchange boxes by making an appointment? What are your hours?

Paul Meyer | Mar 10, 2021
Ed Willey | Mar 11, 2021

No appointment is necessary.

My remote is not working correctly. Can i replace it?

v med | May 10, 2018
Stv Daw | May 11, 2018

Yes. They will want the one you're replacing though.

Read More

Good morning is there anyway I could get the telephone number for the person in charge of contractors

MAX H KESSEBEH | May 10, 2018
victoria somerville | May 11, 2018

Probably not. Comcast has the worst customer service! They put barriers up so you can't get to a supervisor.

Can I exchange a hd set top box here?

Kathleen Dameo | Feb 8, 2021
Sean Maddox | Feb 9, 2021

Sure just did it myself

May I exchange a not working cable box here for a new one?

Carolyn Simons | Feb 8, 2021
PChick76 | Feb 9, 2021

Yes, you can. I just did it a few days ago.

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