Address: 2000 W Northern Ave, Phoenix, AZ 85021, USA
Phone: +16029954044
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Anselm Crook
My shake I've ordered didn't taste good, but it was good last time. This vanilla shake I've ordered ruined my appetite for this time. I don't think that I'm gonna order anymore shakes here at this location ever again, You manager who ever is in charge of the employees that makes the shakes needs to find out what their doing to the shakes they taste like old grease. Very gross!
Nikki Boring
Service was super slow. We went early in the morning around 8 a.m. After we got seated, we waited at least 20 minutes before we were even asked about drinks. But once we did get our food and drinks, the food was delicious. And was much enjoyed. We gave them another chance (fathers day) We got put at the same table. No special father day promotions or anything. Still waited a long time just to get our drinks. Families being seated after us, got drinks and food before we even got asked for drinks. Took them forever to make our food too. Haven't been happy with the service at all.
E L
Walked in was greeted by whom I assumed to be a manager or assistant manager. Because e of the way she was talking at people not to them. But to the point, was greeted by management that looked at my order saw my name was on the ticket for the order. But proceeds to reply with what kinda astounded actually! Her response " please wait while I get your server." I ordered pick up how would I have a server if I never sat down to start with, and why wouldn't she have messed up my to go order instead of making me wait another 10 to refund my money. If you have a degree in rocket science!
Starla Curley
I ordered my food online and picked up myself via curbside....sucks the restaurant only had one curbside spot and being that it is the weekend I understand them being busy. First issue, the text I received did not work to "inform the restaurant" I was on the way! Second, I waited 15 minutes for the food to be brought to me in my vehicle....meaning I had to call twice and ask if even my food was ready! Then the manager James stated it coming right out...which he was the person I spike to initially when arriving. I returned home with the food and it was cold and nasty! Money and time spent wasted!!!! I followed up with a call, spoke to the manager James and he proceeded to direct me back to the site or app I ordered and ask for a refund?!? While I was on the phone with said manager I asked where on the site but received no direction because the IHOP site does not have this option available nor does the app! This was the worst idea I had ordering from IHOP, should have stuck to my instincts and gone with a more reliable restaurant. Again, I understand the restaurant was busy but I gave ample time and notice before arriving! The lack of consideration, time and money spent was not worth it. I would not recommend THIS Ihop as their curbside offer does not do anything but provide cold food! FYI I only am 8 minutes from this establishment so our food should not have been cold!
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Seriously need to train some of the waitresses in customer service skills. They are rude
I think they think that this is the review comment.
Masks must be worn by patrons while not seated at table. Servers and staff wear masks and clean and disinfect between customers.
As far as I know, they don't take reservations on any day of the year
Unfortunately, they don't do that but kids under 12 or 13 eat free after 4 p.m.
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