Ashley

TheCodeGeek

The store is nice and staff friendly. I ordered a loveseat but I didn't like how it looked in my house so I called Ashley and they said I can reselect my couch. They also told me that I would not have to pay a delivery fee or worry about the protection plan that it would transfer. I selected a new loveseat and expected to pay the difference as explained to me. After many discussions over the phone I was assured that I would pay the difference which came out to about $400. I was satisfied until I saw what I was charged. They changed me 4 times that amount. This is becoming too much. More to come after it is resolved.

FunkoVixen

Me husband and I ordered a serving table back in October. It took many delays and calls with rude customer service. We were offered a refunded discount but would only get it after delivery. Finally had it delivered at the end of April, but still not recieved the money back we were told we would get and it's been over a month. I keep calling asking what is going on and I keep getting the same response that they are still processing the money back. It should have only taken 7 days max, but it's now been a month. This whole process has ruined any chances of any continue business. Which sucks because we were looking into buying a whole new bedroom set with them but not now. Not with how they conduct their business. I just want the money back so I don't have to deal with them any longer...

Nicole Perreira

Wendy went above and beyond while we wondered the store for over two hours! She took my color suggestions and price point and showed us incredible options. We ended our visit with everything needed for both our family room and living room. We will be back for sure. Next we will be bedroom shopping! Thank you Wendy 😊 ❤

Raye Dewolfe-Molesky

Who knew one could have so much fun and learn a lot about furniture all at the same time. I spent a good amount of time last Friday at the Ashley Home Store in Tacoma. I was treated exceptionally well by Adriana as well as the sales mgr Diondra! They explained to me the lines available, showed me everything my ever changing mind wanted to see and assisted with design and color matching all at the same time. They listened closely to everything I was asking for and at the same time provided some very valuable insights! Wow! Something that I for sure never expected. I have never, ever gotten this type of attention or service from the very high end stores. Thank you ladies for everything!👍😁😁🥰😘