Bank of America (with Drive-thru ATM)

Brenda Franco

Every single time I come to this bank there is ALWAYS a 15-20 minute wait if you are lucky! ALWAYS several people in line and not enough tellers. Others working here with nothing to do don't help or care. NO SENSE OF URGENCY WHAT SO EVER!

Sharon Rogers

Our "Premiere" company had an appointment to have new signature cards added to the account. Ally was helpful in working with us, but was put on hold for an hour, on an internal bank line, and we had to leave without confirmation that the process was completed. When I called several times today to confirm, the autobot reply came on and no one picked up the phone. What happened to follow through and customer service?

Ann Gruber

Altho there were no customers inside the bank and 3 suits (Male & female) plus 2 tellers the bank was too busy yesterday to notarize my signature & told me to schedule an appointment online later this or next week. As a "premier" customer I thought, wow, too busy?! OK, I'm a retired business owner so try to understand the new banking! So hopping across the parking lot the 2 person staffed USBank kiosk accommadated me & it took a total of 6 minutes! Customer service at its finest! I bought them each a Starbucks, they didnt charge me!

Michael Mitchell

Scheduled an Notary appointment directly with the bank the day before. I arrived at my appointment 10 minutes before scheduled time. Sat for about 10 minutes past appointment time, nobody in the bank lobby except 1 teller. Ask her what the status was on my notary appointment. She said that there were no notary people available for the rest of the day. I asked why the bank did not call me to let me know? What kind of respect for their customers are they showing? I would not do any banking with this branch or any B O A branch if they can't get the simple customer service protocol right.