Homewood Suites by Hilton Albuquerque Airport

UndyingPanda Begay

We booked it the two bedroom suite and one room have one king and It had a bathroom in the other room hat to Queens and it had a bathroom, there was a living room with the pullout couch and there was a kitchen and there was a lot of closet space so it’s really nice for big families so there was six of us that shared this room and it was big enough for all of us it was very nice and the staff here was great and the housekeeper they were awesome and I enjoyed my stay the parking was great and it was safe it was well lit and we were here for the weekend for a car show so we have our show cars in the parking lot so it was very safe! So don’t mind staying here next time when I’m in town

AIMEE BAKER

Below is the email I wrote to management. Even after I called corporate, I still have heard nothing and no one ever responded. I will not stay here again. Hello, I checked in this evening at the Homewood Suites Albuquerque Airport to find that the couch in the suite had severe damage. Not only were there rips and tears in the fabric of the couch, but the frame of the bed inside is completely disconnected, with metal rods hanging underneath. There was such extensive damage that the pull-out bed was unable to be used. I find it hard to believe that I’m the first person to notice this damage (judging by the deep tears in the fabric and the fact that I could not pull the bed out of the couch or put it back in). And I find it even harder to believe that no one has bothered to fix or replace the couch and pull-out bed, which brings me to the question: why has this room continued to be allowed to be booked? Because I was traveling with two other people in my family, I specifically booked a one bedroom suite so there were enough beds for each of us. When I called the front desk to ask for an alternative, I was told that maintenance wasn’t available until 11 pm, there were no rollaway beds, and the entire hotel was booked, therefore there were no other suites available. I wanted to bring this to your attention as it is not only a safety issue, but also because other families rely on the promise that the suite will be spacious and accommodating for more than two people (as advertised). Since we were unable to use the bed, I am requesting a refund of the difference between the suite and a double bed room. Thank you for your understanding

Mekailah Morrow-Corrion

The front desk is nice and the rooms are nice but the room we got was not cleaned from the people before us, the shower had a ton of hair, the window seal is broken so we got sprayed with water all night. We asked them to clean our room and fix the window and they didn't do it. Twice. Very poor service.

Tasha Lo Porto

HUGE shout out to Omar, Vanessa and team for exceptional customer service. I made a mistake with my itinerary and forgot to check out to move to a different hotel and did not have a phone number on file. Rather than gathering all my stuff and evicting me from the room, Omar helped move some reservations around and extend my stay the extra day. This was unexpected and truly a show of dedication to treating customers like family. Vanessa was the sweetest about the issue, contacted Omar to get the scoop, and helped set me up with a new key card for the night. My appreciation goes beyond words. 10/10 will be staying at the Homewood Suites by Hilton Albuquerque Airport upon number next visit. Thank you Omar and Vanessa!!