Rainier Connect

Alexandra Hensler

Awful quality of service. I’ve never had to call an internet company so much for outages. Every time a call they always deny they are having an outage, tech support only walks you through restarting your modem while insulting your intelligence with their scripted instructions, and then after filing a ticket and being given an eta no more specific that 24 hours I’ll call back after a couple hours only to be told that their was indeed and outage I the area and no eta. This has happened twice I the same billing cycle, nothing is ever done differently or done to make up for my wasted time and lost service. I work from home so will be switching to a more reliable provider shortly. Never thought I would think comcast a better option than a local provider, such a shame.

Mr Blacksmith

I had a connection problem in the middle of the night it was kind of frustrating for me I called them up there was a really nice intelligent guy on the end of the line that fixed my problem. Good customer service excellent customer service outstanding. They got my video streaming again.

Jeff Southard

I’m on day 6 with random disconnects and download speeds of 7Mbit when it works. I’m paying for 150Mbit. They sent a tech out to work on it, and the tech left me with the demarc box wide open and a rats nest of rusty cables falling out. I left a message with their advanced support team 48 hours ago. No call back.

Jeffrey Allen

The service has been good, no issues and is what I wanted. However, I do not watch tv that much anymore. So I decided to downgrade, get rid of the cable tv, and just keep the internet. I was told to put the cable box on my front porch and a tech would be out the next day to pick it up. Ok, no problem. I was also warned of a $325 fine I would assume is the tech showed up and the box was not the to be picked up. I think that’s a bit steep, but no worries, I put the cable box outside on the porch. Next day goes by, I get home from work in the late evening, and box is still there. Call the next day, and ask why it was not picked up ? The customer service rep tells me the tech came out but could not locate my cable box. Sorry sweets, I have ring cameras upon my property and door bell. Your tech guy never even showed up. I asked if I was going to get a $325 credit, due to the tech guy not showing up? Because that’s what they do to customers if they don’t put there cable boxes outside. I was told no……. Ya I bet, rules and fines for thee but not me. Left a bad taste in my mouth, still have there internet and am happy with it. But if you are going to hold customers accountable with Ridiculous fines, you should do the same for yourself. * Update, they wanted to charge me $20 a month more for the same speed in 2022. Goodbye, and switched to century link. I am getting 940mbs for $65, compared to 500mbs for $89 a month with Rainer.