La-Z-Boy Furniture Galleries

Dee Dee Zehm

Kelle Crocker was an amazing sales associate. She is knowledgeable and really listened to me. She was able to address all of my interests and questions. The furniture I selected is comfy and I am happy that I could customize the leather color. Can't wait for it to get here!

Diane Huff

My salesperson was very patient with us. He was very well versed on the chairs we were looking for. I felt very comfortable buying from him. Took his time, informed us about all the different chairs and it made me feel like he knew his stuff. I would come back again and go straight to Kenn for any of our future furniture purchases.

Margaret Fitzgerald

The sales rep attended to me asap without pressuring me. He listened to my requests and followed through. I ordered a recliner. He was friendly, knew his business and the whole experience was pleasant and efficient.

Kaycee De Luca

I have tried to give LazyBoy ample time to make our experience and purchase right, but unfortunately we are still waiting. So I wanted to make others aware of our experience. We ordered a new couch in November 2020. We anxiously awaited the 4-6 months delivery delay. We were so excited to get our couch in May 2021. It was delivered on a Saturday morning by the third party delivery crew that was hired by LazyBoy. Unfortunately after they left, my husband noticed damage to our laminate flooring. He called the LazyBoy store we ordered from and they said that we needed to contact the delivery company in order for them to take care of it. This should have been our first red flag, as we did not hire the delivery company, LazyBoy did, and therefore they should have called them and made it right with us. This did not happen. My husband had to repeatedly call to try and check status and get a hold of the delivery company. Once he finally did get a hold of the delivery company, they called us liars and told us that their crew did not do the damage. After a heated conversation where we had to defend ourselves, the delivery crew said to get a quote to fix the flooring and that they would take care of it. So we got a quote from the apartment company we were renting from, and sent that to the delivery crew, they have not responded and will not return our calls. So we contacted our local store again and they said they would try and get a hold of the delivery crew. We never heard anything. So I decided to call corporate LazyBoy as we had still not heard anything. They stated that the local store should have directed me to the corporate line in the first place. I contacted them 8/12 and they said they would reach out to the store and delivery crew to make it right. I never heard anything else. So I put in another call to corporate two weeks after my initial call and they said they had sent an email and were awaiting a response. We have still not heard anything from Lazyboy and it’s the end of September 2021. Meanwhile, we are out the money to fix the flooring, after we spent a good amount of money in the store purchasing the couch. Both of our parents and grandparents are Lazyboy customers and we were looking forward to being customers for our future couch needs. However, this experience with customer service, and the lack of care or concern for the service we received is alarming. I do not think we will be purchasing LazyBoy in the future, because for the price of their furniture, I would expect better customer care. I am writing this review as a caution to others. We do love our couch, but honestly it is not worth the months long customer service issue we are currently going through.