Aegis Gardens Newcastle

Yoshida Mak

There's so much to say, but in one word, kindness. Ever since my Father and Mother-in-Law had started to stay at Aegis Gardens in Newcastle, we felt a sense of close community and support. From all the many daily activities that are available for my parents all the way to accommodating my mother's dialysis with rides from the staff. They are an amazing team at Aegis Gardens to the point I would also consider retiring there. Their Asian theme is really amazing, all the way down to their food. But it's really all about the staff. The staff are very caring, understanding like true family. Elizabeth helped us with a tour, talked about the many activities and rooms there, and even asked us about ideas about their facility. When such a place asks feedback from even visitors, you can trust that they are customer minded first. Our parents are still staying there and we are very fortunate to have been able to find Aegis Gardens in New Castle to take such good care of both of our parents. Thank you Aegis Gardens Newcastle staff for taking amazing care of our parents!

Mama Yellow

One of the front desk lady was so RUDE! She always makes us feel like we're not welcome to visit our loved ones. We are grateful for the facility providing the services and assistances that we paid good money for, but the quality is not always consistent. The food that was served at the memory care was not as good as they advertised. It is doubtful that the staff would willing to take a bite of the food they serve daily. Maybe because the residents at the memory care don't remember or recognize what they eat.

Daniel Go

The facility is first class. The community is clean, well maintained, and charming. The staff is friendly, helpful, and caring. The residents are very well cared for and the activities are well thought out and well run. Through the pandemic, safety was definitely job one. I can't imagine a better place for the care of my mother. They communicate regularly with me and I am constantly kept abreast of all operations at Aegis and of my mother's status with her health. Highly recommend Aegis!

Hardy Jane

I'll start with the few positives. The building is very new and has nice Oriental touches. Some of the staff are excellent and really care about the residents. While the food is hit-or-miss, they at least try to cater to various palettes. Several factors made us pull out of Aegis. I urge prospective Aegis residents/families to take heed of the following. Staff: The nursing aids and helpers are underpaid, overworked, and taken for granted by management. This can lead to them taking out their frustrations on residents. The Asian front desk lady is particularly gruff, dismissive, and combative. Points System: Like many nursing homes, Aegis charges residents based on a "care points" system. And, like some nursing homes, Aegis leadership will manufacture excuses to increase point totals in order to charge more. Aegis is particularly talented at nickel-and-diming residents. There is considerable turnover in management and nursing staff. When new staff come on board, it feels as if their first task is to figure out how to charge more points. They will try to charge for services that they don't provide. Call Buttons: All residents wear a call button that they push when they need assistance. The first problem is the variable wait time: residents may have to wait up to 20-30 minutes for someone to come to their room. Moreover, the most alarming problem of this system is that the call buttons do not have any voice function or receiving function. Staff cannot ask what the problem is or talk to the residents remotely. Thus, nursing staff have no way of "triaging" call button requests. The woman requesting a coffee will have the same priority as the man needing an ambulance. Is this what you want for your loved ones? Management: When not trying to extract every last penny from residents, management will rebuff any valid complaints and blame residents. Mom complaining about a nursing aid being rough with her? They'll say Mom is "an old lady" and being dramatic. Overall, if the facilities and Oriental touches are important to your family, Aegis is worth consideration. But if you are wary of predatory pricing, incompetent management, some rude and unmotivated staff, then look harder for other options.