Address: 3505 Steelyard Dr, Cleveland, OH 44109, USA
Phone: +12166614768
Sunday: 12–5PM
Monday: 10AM–7PM
Tuesday: 10AM–7PM
Wednesday: 10AM–7PM
Thursday: 10AM–7PM
Friday: 10AM–7PM
Saturday: 10AM–7PM
Chef Tasha
Very very rude,sign on the door said close at 6pm,it was exactly 5:42 when the the huge lady at the door slammed the door In my face talking about under staffed talking through a glass smiling....I asked for cooperate number she turned away and smiled like I was a joke. I pulled my phone out and proceeded to dial cooperate so she told another employee to go find the number.....She needs to be demoted and trained correctly....This is why establishments get closed down and she is one of the reasons your short staffed...IF she is rude to customers, I could just imagine how she treat other employees.....Jesus Fix it!!
Lisa Umpierre
Customer service was horrible! The store wasn’t busy and two associates behind the desk barley wanted to help with my exchange. When I asked if they can order my size online and have it shipped to my home. I was told I can do it myself just how I ordered online in the first place. Was not a good experience going into the store for a return after spending $130.00 online. Steelyard rainbow should do better.
Lil LOCA
Good experience and employees are very friendly and helpful
April Boros
I use to love shopping here, but after what the manager did today was rude and uncalled for, I may never shop there again, I walked in with my service dog looking for a specific dress when He (the manager) walked up to me and told me that my service dog was not allowed in the store, she would have to wait outside. This happened at the Steelyard Commons store. I contacted corporate by email and phone so we will see what the outcome will be, I don’t want to see anyone fired, but there needs to be something done so no one else has to feel the way I did today. That is why I can’t give them 5 stars
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Refunds are given on regular, sale and clearance-priced merchandise returned with the original receipt and tags attached. Footwear must also be returned with the original box. Returns made within 7 days of a purchase will be refunded in the same form in which payment was originally made. Earrings, swimsuits, underwear, panties, bodywear, bras, and other intimate apparel cannot be returned after purchase. Any merchandise which has been worn cannot be returned. There are no refunds on purchases of gift cards. Please visit us online for further information.
I get asked this alot and idk. I deliver to a store in the back of the plaza. I've never been in that store
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