Address: 8708 Castle Creek Pkwy E Dr, Indianapolis, IN 46250, USA
Phone: +13176085807
Sunday: 12–8PM
Monday: 10AM–9PM
Tuesday: 10AM–9PM
Wednesday: 10AM–9PM
Thursday: 10AM–9PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Julie Bowman
Not worth the heartache: My husband and I ordered a bedroom furniture set on July 3 from salesman Aaron Traylor with expected delivery in early October. When the expected delivery date passed, we reached out to the helpline and the store several times, and we were passed around until we were eventually told that the furniture had been discontinued months earlier. Salesman Aaron claimed that it was out of his hands and proudly showed us on his tablet screen that 43 other local customers also had their money taken for this discontinued product without notification. He said that “corporate didn’t tell anyone” when the product delivery date was changed (that is, changed to never deliverable!). Faith in customer service quickly corrected him to say all staff were notified – just not customers. As this demonstrates, Aaron and his colleagues are focused on the annual sales trip to Cancun (which he proudly explained he earns year after year, with transactions like ours) rather than taking care of clients. We will be ordering future furniture from Wayfair; it’s just not worth the time, energy, and heartache of purchasing from Ashley!
ThoSang Thang
Stephen was a great help
JaneWill Morrison
Jennifer was very knowledgeable and easy to work with. Good furniture at a decent price!
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They are not answering their own calls to the store. The number is routed to their 800 customer service number. The best part is that they forced their delivery customer service agents to take those calls so they legit don't care about your issues. If you call the other 800 number listed on the official Ashley site it will disconnect automatically after 30 minutes because you didn't request a call back. If you select you want a call back it never happens. Stay away from Ashley!
Hi there! In response to the COVID-19 pandemic, Ashley HomeStore has committed itself to provide a clean, safe shopping environment for all team members and guests. We've implemented additional safety measures, and are closely following the social distancing guidelines from the CDC. For stores located in states where they have mandated the use of masks in public, we will follow with those set guidelines. We are a fever-free zone. All of our team members are checked for fever using touchless thermometers at the start of every shift. This is our policy and we are dedicated to abiding by it.
Hi Theresa! We do offer many financing options. Visit us in-store, and we will definitely get you taken care of.
Your best bet would be to contact the store where you purchased your couch.
10:00 to 2:00
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