Hertz

Ahmad Jaber

Came in to rent a vehicle and the lady with the nose ring was already yelling at 2 separate customers, I couldn't believe what I was hearing. I think her name was Ashley. I asked her to calm down because she was yelling and the customers were just taking the abuse, and she told me to go ahead and make a complaint. I had nothing to do with whatever the other 2 customers were doing. I think one lady was trying to return her car and the other guy was trying to rent a van with a reservation. I'm shocked that you would hire people like this. Whatever happened to kind customer service. Sad to say after so many years of dealing with Hertz I can't stand this kind of treatment even if it wasn't directed at me.

Gypsy Biller

Booking a rental car is always a nightmare on the app. Most recently I booked a rental car at Hertz in Tustin through Expedia. Paid $10 Uber to get there. And then because I don’t utilize credit cards and they would not take my debit card because it was less than 24 hours… They would not give me a car even though I have enough funds on said debit card to pay more several of them outright. Now I’m stranded with no car and having to pay for another Uber in order to pick up pick my kid up from school. Terms & Conditions are a cowards way to hide information. good job Expedia and hertz

bill daher

I've rented cars twice so far from this location. Both times, the service was fantastic. Ashley, the manager is very efficient, courteous, knowledgeable, and accommodating to the customer's needs. I will definitely rent a car from this location in the future.

Ronaldo Roohi

You gave my car to a higher bidder even though I HAD a RESERVATION WITH a confirmation number? Seriously? Hertz reservation booked me a convertible car in Tustin 2 days prior to my trip. I received a call from Ashley a day before saying that a convertible may night be available but they try or will give me another car. I desperately called twice again until 30 minutes before their closing time Ashley said "sorry we have NO cars available". So what happens to my reservation or the confirmation number? My dear daughter, sorry, I know for your sweet 16th birthday you wanted to have fun in a convertible car (or any car on that matter), but Ashley from Hertz gave away your car to a higher bidder. I ended up paying double (because of the last minute) and rent from my reliable and favorite car rental Enterprise. No wonder Hertz went bankrupted!...So she ended up posting the story on her social networks.