Winthrop Endocrinology, Diabetes and Metabolism

Dr.Anju Nair

Overall a very good experience at the clinic.They have ample free parking space in the garage.The office is very clean and neat and strictly follows the latest Covid-19 protocols.I was checked in quickly and the front desk staff are very warm and welcoming.My only concern was waiting over 30 mins to see my doctor(Dr.Skwiersky).She is new to the clinic and had just recently joined the NYU langone team.Overall happy with her professionalism and care.However the attending physician Dr.Bhansal was spot on and helped complete the examination and further treatment protocols.NYU Langone is one of the top hospitals on Long Island and in the country and they do stand up to their quality of care and treatments.Overall a very positive and safe experience at the NYU Lanngone Endocrinology & Diabetes Associates.

Sunayna Prasad

While the doctors and nurses are fine, I am very disappointed in the front desk staff's treatment toward me. Before the end of March of this year, cloth masks were no problem. Unfortunately, they were banned for some reason by that time. I came in with a cloth mask that had a clear panel over my mouth. The front desk staff gave me a hard time about my mask, deemed it unacceptable, and forced me to take a surgical mask against my will. I freaked out since this was a huge shock and it made me uncomfortable. I didn't put the surgical mask on. Rather, I put another clear mask over mine (but it was a different material) and sat at a table, facing the window. I called to file a complaint about the staff forcing me to wear a mask that I didn't want. I followed up a month later... only to learn that the staff are required to give out surgical masks to not wearing them or n95's. I called the endocrinology and diabetes center and stated that the mask I came in with complied with the CDC guidelines. But the woman on the phone firmly stated that they had to give out surgical masks to those not wearing them or n95's. I asked if that was their policy or the state's guidelines. She said that it was NYU Langone's policy and then rudely said, "Goodbye" to me. Not only do I hate the cloth mask ban (hopefully, it'll be lifted at some point), but I also hate the front desk staff's customer service skills. Those people have no manners, empathy, politeness, or professionalism. I wish somebody made them take a customer service class, where they'd learn better manners and improve their professionalism. I work in a surgeon's office not too far from there. The front desk staff at the place I work at would never dare talk to a patient that rudely. Even when someone was rude talking on the phone to one of my coworkers, the coworker stayed calm. I wasn't even being rude to the lady who answered the phone at the endocrinology and diabetes center. I was just upset. But how she should have responded when I called about the mask situation was to calmly say why she needed to do it and ask if that answered my question. I almost wanted to stop being an NYU Langone patient. Not just because of their cloth mask ban, but also how I feel that I've been mistreated at times. When I called patient relations, though, I was lucky to get a nicer woman to answer. She politely said that if I haven't found another doctor, and won't have another appointment for a while, then cutting ties was unnecessary. I didn't get a chance to tell her why I wanted to halt being an NYU Langone patient, but I think it's better that I didn't. I am still angry about the front desk staff's attitudes.

Dina Passaro

I visit my endocrinologist, Dr. Klek, here in this building. Yesterday I was there and there was some confusion with my appointment time. The 3 ladies at the front desk were extremely helpful and kind. They were very dedicated to helping me out and rectifying the situation and they did. They were extremely patient which goes a long way. You just never know what people are going through and how your personal help can make a difference in their day. I wish I knew their names but I was there at 4pm on Tuesday 4/26 to try to narrow it down. So to those 3 ladies, thank you! Also, Dr. Klek is a great endocrinologist. The best! He is thorough and pays close attention to everything you are saying. I wouldn't go anywhere else.

George Clark

Worst place to get prescription refills. It’s taking me 5 days to get a prescription refilled. I called. Tried the app… nothing. Supposed to leave town for a trip. Guess I’ll get it when I get back. No help from the doctors office.