Address: 7001 W 119th St, Overland Park, KS 66209, USA
Phone: +19133450131
Sunday: 11AM–10PM
Monday: 11AM–10PM
Tuesday: 11AM–10PM
Wednesday: 11AM–10PM
Thursday: 11AM–10PM
Friday: 11AM–10PM
Saturday: 11AM–10PM
Ernesto Bonilla
Had stopped coming to this restaurants because I felt a decline in food quality and service. After many months of not coming, I decided to visit and I can say I saw an improvement today. I'll come back again. If service level and food quality is upkept, I'll up to 5 stars. Keep it up guys. May/13/22 Update: Food and service were great. They earned the Fifth star. I recommend this restaurant
Terry Stewart
Turning guest away for lack of servers me and family came in for a party of 8 turn us away stating its only two servers. But party of 3's kept coming in Manager talking from the back no courtesy to come out and assist or speak directly to customers to explain. After we was told it will be 15 minutes of a wait. Rude and unprofessional being in customer service and running a restaurant managers normally come out to assist to keep the business going. I really think it was racist to us being African Americans was not treated fairly.
Sani J
I would give 0 stars if I could. My mother and I was so excited to try chilis together for the first time, just for our experience to be horrible. First off, extremely rude staff. When we first entered, it took forever for us to be seated. On top of that, my mothers food wasn’t cooked to her liking. When we returned it, we heard upset and rude remarks from one of the cooks who was complaining about having to fix the food! Extremely poor customer service. Will never ever be coming back to this location, and I advise any of you considering coming here, DON’T!
Joe Cusic
When we first arrived, we were told 15 before getting a seat and then greeter said we could sit at the bar if we wanted to which we declined and then she decided to give us a table that was open the whole time.. The waiter came and took our order and had to come back twice to verify what we had ordered. I'm thinking maybe he might want to write it down? He brought us our drinks without straws and I went to the bar to ask for them and he proceeded to seem like he was upset I dated to get up and asked for them. Food came and it was very good. I did finish my drink during my meal and had a very difficult time trying to get his attention and by the time he finally decided to come to us, he quickly ditched is to go help the pretty girls who had not been there very long. He finally did bring our refills and slammed them the table spilling some of the soda. He pressured us asking if we were done yet and we had yet to get the dessert for our 2 for $25. He also swooped up our plates as I was not done with my sandwich and brought our dessert in a to go box. Upon leaving and heading home, my girlfriend noticed the cookie appeared to be cold and hard. I'm. Not sure if the cookie was to be cooked first but my girlfriend insisted it was not cooked or warmed up on anyway and to top it off , he didn't give us a spoon so by the time we made it home the ice cream was soup! Chili's is by far my girls favorite place to eat but this experience not satisfying at all and we feel after spending $50 on dinner , it would have been much better experience that we have always been accustomed to going to Chili's.. Hopefully this was a rare event and perhaps we should have called and requested our money back or something. Just overall not a pleasant experience at all and not sure we will return to this location ever again.
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It's usually chilly by design I assumed
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