Regalis Foods

Category: Importer

Address: 45-48 37th St, Long Island City, NY 11101, USA

Phone: +17183618860

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Elaine Corwin

Oct 26, 2022

Horrendous customer service. I ordered just 2 items. Waited about 2 weeks during which time I didn’t receive and wasn’t notified of shipment or back order. I went to the site & saw a tracking number but when I tracked it, it said the order was cancelled. I contacted them to ask why. They emailed it wasn’t cancelled, they were waiting for 1 of the items which would be at least another 2 weeks. (Gee, thanks for telling me). So i told them that was taking longer than I expected & please cancel the order. They emailed the next day saying they issued a gift card. I didn’t ask for a gift card . I had to write again insisting on a refund. What a hassle! Will never order here again.

Suzanne Watcharine

Sep 22, 2022

I had a great experience with Regalis. I ordered truffles, caviar, and uni. The uni could have been better. Everything else was better than expected. My order arrived quickly. They didn’t have an item I initially ordered.. customer service reached out and helped me settle everything quickly and with patience.

John Swinson

Aug 27, 2022

If you get scammed by random dudes on Facebook it's not their fault. Finest product available on the east coast.

Lamar Joyce

Aug 16, 2022

We ordered 4 lbs. King crab about a month ago using PayPal. Our card was charged but no delivery or correspondence. Price was too good to be true. SCAM

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Questions & Answers

How do I change the delivery address of an order that was placed today? The people came back to NYC from Florida. The order number is #RF11728 Thanks

Paula Perlis | Nov 7, 2021
Regalis Foods | Nov 7, 2021

We are more than happy to change your shipping address if necessary. Please contact via e-mail and we will update your shipping address for you. In the event that your shipping address is changed, you will receive a new FedEx tracking number. If your order has already been shipped, we can still update your shipping address, however, there may be a slight delay in the arrival of your order.

I need to order products for a specific delivery day. How can I do it?

Rose Patterson | Nov 7, 2021
Regalis Foods | Nov 7, 2021

We are actively working on a pre-order function for the website, however in the interim, if you are needing product to arrive by a specific date, please contact us prior to placing your order so that we can suggest the best day to place your order, but we cannot guarantee ship dates.

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