MEDININJA.com

Hi, Sera, Do you mean "what if hearing aid does NOT work for me"? We believe that the only way to truly know if hearing aids are right for you is to put them on and try them out in your world, where you live, work and socialize. This is why we offer a 45-day trial period to ensure you find a perfect pair. In some cases that it was not a good match, simply return for exchange or refund. Our trial program is backed by a 100% money-back guarantee to give you peace of mind. Our hearing aids are designed to improve your quality of life. To get the best result, understand that it can take your brain about 21 days to get used to the sound of new hearing aids. Many sounds may seem too loud at first, but in due time your brain quickly accommodates needed sounds and eliminates the unnecessary sounds. If you need help, please give us a call at 1-844-888-3834 and we are ready to help! MediNinja.com Customer Support

Thanks for getting in touch with us. Most of the issues with feedback/squealing are related to the fit of the tip in the ear canal. Please follow the correct wearing procedure below to reduce/eliminate squealing for your hearing aids: - Squealing happens when a user doesn't fit the tube or domes well in his/her ear canal. - Please adjust the volume to the lowest before putting the domes into your ear canal. After the domes fitted well, you can slowly level up the volume until you can hear well. - If you hear a squealing sound, it means that your ear canal is larger than the dome meaning, there is a slight space between the ear canal lining and the ear dome. Therefore, the amplified sound leaked out and received by the microphone again. The result is a squealing sound caused by positive feedback echoing. - We recommend you to fit the ear dome inside of your ear canal well and make sure that there is no "loose" fitting. Ttry to use a larger ear dome. Hope it helps! MediNinja.com

Dear Mr. Shamberger, You placed an order on April 25th at 10pm. Your order was packed and picked up next morning around 9am. It is currently on the way to you. According to USPS, the expected delivery date is Monday on April 29th. Please let us know if you need further assistance and we are ready to help! MediNinja Customer Care

Our standard warranty covers defects in materials and workmanship for 365 days from the time you receive your order. If, at our examination, it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for free. To protect your investments, we also offer 15% discount off hearing aid(s) purchase price if you lose or damage your hearing aid(s) in the first year of ownership. Caution: most of our competitors only provide 3-6 months limited warranty.