Pixies Gardens - Online Garden Center

Jacob Clements

Excellent customer service experience. I had a problem with the product I received. I called on a Friday afternoon. The voicemail stated a Friday call would be returned on the following Monday. I had a call back within an hour. The kind lady apologized genuinely and asked me to email pictures. I emailed the pictures tonight and received a refund within an hour. This is the kind of customer service that creates "raving fans." I'll be making my next plant purchase through you guys!!

Angie Monroe

I just received my third order from pixie gardens. The plants all looked healthy and the shipping was very quick. I have ordered from many different online nurseries. This is one of my favorites! They have a great selection! I definitely recommend ordering from them!

Ron Robertson

Ordered 2 Red Rocket Crape Myrtle trees. They arrived in great condition and began growing well. However, once they started blooming they are pink not red. I sent multiple emails with pictures and only received their generic reply that customer service will contact you within 2 to 3 buisiness days and their customer service number goes straight to voicemail. After reading the negative reviews it seems like the only way to receive a response from ths company is by leaving a negative review. My order number is 57805 if you would like to do the right thing and send me the correct items or provide a full refund. Update 10/13/22 I have made several more attempts to contact Pixies Gardens and all have been unsuccessful. Management has replied to several Google reviews posted after my initial post so they do read them and chose to disregard mine. Obviously when this company makes a mistake they ignore the costumer. This is the absolutely worst costumer service I have ever experienced, it is basically nonexistent.

Yvonne S

I purchased a Lavender Twist weeping redbud tree order # 59538. Their website describes this tree as having weeping/cascading branches. The tree, while healthy does not have “weeping” branches. The branches are upright!…I honestly feel I was shipped the wrong tree. The day I received the tree, I tried contacting Pixie Gardens and left VM but after failed attempts, I went ahead and planted the tree before it died. I finally got email from customer service requesting photos to determine if error was made. I promptly send the photos. No response from them. I have emailed them twice to see what the status is. The customer service experience has been rather disappointing. . Non existent customer support. I would not recommend this business. Btw the tree branches continue to grow upright!