Homewood Suites by Hilton Huntsville-Village of Providence

It's Tanya!

Front desk associates, no matter who yiu spoke with, were very nasty and did a great deal of socializing amongst themselves instead of focusing on the customer. They were quick to battle with you on rooms that were prepaid. We had to let them see our virtual receipts and confirmations, which should have been in their system already. The rooms are very dated. The bathroom was very 80s and we did not use our showers because it just appeared gross. The kitchen area was ok, but we dis not use any of the supplies they had available due being unsure if they were cleaned/sanitized. We took it upon ourselves to sanitize each room before unpacking anything. The ONLY ok thing is the location. That's it. We will be staying at the Element next time when we come back to visit our Huntsville fam.

armin ahmadi

I came back to change my review from 3stars to 5stars but I'm keeping my previous notes here because I think they are true. You have to put this in mind that this is a 3star hotel which in fact in my opinion is the best among all other 3stars in Huntsville -Madison area. Although a bit over priced. But overall considering this note I have to give a 5star. **** The building is so old and the air filtration system is not as good as it should be. The kitchen is tiny and appliances are old. Mattress is so old and uncomfortable. Pillows are not any better than mattresses. Never count on the sofa bed. It seems to be from 100 years ago and Extremely dirty and uncomfortable. Overall hotel is clean. housekeeping is upon request and not on a daily basis. I must add that the breakfast is very good though. Staff not as nice as you usually expect from Hilton.

Kelly

Positive: The room layout was perfect for our needs. The breakfast was top notch, and the staff was so polite and friendly Negative: I would have liked an indoor pool

Jeffery “Jeff” Baumgart

Do you want to be comfortable? This has a big queen bed, a living area w/a Q pull out bed. The kitchen is perfect consisting of a cook top, big fridge, microwave, dishwasher AND disposal, & a lot of storage in kitchen plus dishes to use. It's right in a beautiful, trendy area where walking is safe and fun to do. My husband stays here every time while working (we live in OR), and it's PERFECT every time. The front staff knew we were coming in on a red eye, and getting into our room b4 3 was imperative. This has been an issue before leaving us nowhere to go from an overnight flight. We had been awake +24 hours and made to wait till 3 or 4 pm to get in our rooms. We arrived at 8:30 & I was snuggled in bed within the hour. THANK YOU FOR THAT!!!