🐝 Queen Bee Cleaning Service

Yes, We love those adorable fur babies. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet. One of the requirements to be a housecleaner with us is that you love animals and are neither allergic or afraid of them.

Yes. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums to ensure that we leave your home looking spotless. If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

We believe that it’s very important to always send the same team member to clean your home and we do everything in our control to make this possible. When you choose our cleaning service, we assign you a primary and a secondary cleaner. If your primary team member is absent. You can expect to see your secondary team member. All of our residential housekeepers undergo extensive training to ensure that the quality of our work is always consistent. And being law enforcement owned we take the security of your home seriously and would never send an unscreened person to your home.

We understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 48 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

We only accept payment via credit or debit card. 24 hours prior to your cleaning you will notice a hold on you card. The card will be charged the day of your cleaning. Our concierge team undergo a intensive background investigation. Further more we do not have access to any card numbers once inputted into the system. We can only see the last four digits.

The cleaning methods we use ensure that your home receives the most consistent clean every time. Also our management team conduct random home inspections to ensure quality. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service. We go above and beyond for our customers and we’re never satisfied until you are!

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key however we will leave it at a lock box at your residence. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Unfortunately we do not offer: Wet wiping of light bulbs Cleaning of bio-hazards (mold, etc.) we do not provide service to Hoarding customers but we're happy to refer you to a professional who does. We don’t clean animal waste/litter Putting away dishes Heavy scrubbing of walls Heavy duty/steam carpet or any carpet cleaning (aside from vacuuming) Washing of exterior windows

When we arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places. “It’s best if people pick up or straighten up their items," like toys and clothes. Also if you have an extremely valuable piece that is fragile please be sure to let us know that way it will not be cleaned.

We want you to be 100% satisfied with each cleaning you receive from us. We have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed If you are not absolutely delighted with the cleaning, we will re-service the area within 24 hours of notification for free. Most cleaning companies wouldn’t dare stand behind a guarantee like this, but we stand behind our work.

Queen Bee customers enjoy the benefits of a full contingent liability insurance of $1,000,000 & a $10,000 fidelity bond. This means that the insurance protects not only our company and employees but also each of its customers as third parties for such possibilities of breakage & damage. We run a detailed nationwide background check on all applicants in our hiring process & we are fully licensed, bonded & insured.

We provide the equipment & professional grade chemicals needed to thoroughly clean your home. If you require to use your cleaning supplies, we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible. If you require us to use green cleaning products or If you want us to use your cleaning products, please let us know before we start the service.

We usually estimate 1-1.5 hours per bedroom, 1-1.5 hours per full bath, 30 minutes for half bath. These are average times based on years of experience but may change based on the actual condition of the house, or in unusual cases such as large homes, we do adjust the estimate to be fair. Please remember, because we quote cleaning jobs sight unseen, your project could take more or less time based on the actual amount of work to be done.

Standard Cleaning: It is our most popular service, commonly-requested service for families, busy professionals who want to use enjoy quality time, we keep your home fresh & clean. Deep Cleaning: Ideal for homes that have gone months without being cleaned or have NOT been professionally cleaned in a while. This service includes the standard cleaning plus interior window cleaning & sills, detail blinds & detail baseboards. Move In/Out Cleaning: This service is extremely thorough top to bottom, designed to prepare a home for a new tenant. This service includes: Deep clean glass & mirrors, remove spots from surfaces, scrub down & detail baseboards, clean inside windows, clean window sills, detail blinds, clean inside of appliances, clean inside cabinets, deodorize & take out pet smells, remove pet hairs, scrub down the showers & toilets with high-quality chemicals.