Truist

Bruce Campbell

Just changed names but some staff been going 30 yrs

Tom Hall

Worst client service ever. I visited this branch in an attempt to open a new account as a new customer. I had tried opening online but received the message that my identity could not be verified and was instructed to go the branch. I met with Mr. S. M. who could not have been less helpful. He said there was a problem with Equifax and I would have to deal with them. I advised that he was wrong and he needed to follow the procedure for credit reports with fraud alerts but he would have none of it and asked me to leave, going so far as pretending to call the police when I tried to get assistance from the executive offices. I THEN WENT A FEW BLOCKS AWAY TO A DIFFERENT SUNTRUST AND HAD NO PROBLEM GETTING THE ACCOUNT OPENED BECAUSE THAT EMPLOYEE KNEW THE SIMPLE PROCEDURE. Based on my experience with the Truist/Suntrust location at 3402 Wisconsin Avenue NW in Washington DC, I would advise you to choose a different bank (or a credit union would be even better) unless you want to be treated like garbage.

Alexa Janac

If I could I would give this store a zero. I have never been treated so poorly by SunTrust as i was today. Paula apparently didn't want to deal with me before shuffling me off on Howard.

Karina Valverde

As of Spring 2015 it's brand-spanking new. The staff is very helpful, ask for Debra. I love the personal attention, being called by name and how my day is and offered good banking tips without the salesy, pushy voice or attitude. It's a personal bank and neighborhood bank to the tee. Now if only the investment rates were a little higher...