Quest Diagnostics Chambersburg Norland

Peggy Hege

Check-in is so easy. The technician was professional and very friendly. I didn't have an appointment but only waited a couple of minutes. Great experience!

Donna Fry

My first impression is not a good one at all. As far as rating service, I will see how timely they are at my appointment. I will say their automated system & customer service is the worst I have ever dealt with. I have spent my morning trying to get estimates on 14 labs ordered by my provider & have gotten the run around with no answers & treated on the phone like I was the bother when they really need to look at their service. It is unfortunate Wellspan Lab is so overpriced & Health Network Lab does not do the titers I need done or I would kick this place to the curb.

Shawn Martin

Horrific phone systems. First minute of pre recording is about Covid. Then you go in circles trying to setup an appointment because they can refuse you until next appt time if you don’t make one. The system can’t understand half of what you say. Literally repeats 3 times then tells you to use keypad with each new prompt. After 3 calls and 10 minutes on the phone it hangs up on me. No matter what service is like once I get there they get a 1 star for customer service. I have had better luck on the phone with Comcast which says a lot.

Edward Bowman

Lab technician unprofessional. No greeting, refused three requests, stating she was not responsible to make sure I received my lab results, "you have to go online and register yourself and I don't know how to do it". Very rude and unhelpful.