The UPS Store

Gisella Campbell

It has been more than once that we go return Amazon Packages and they try to find the reason not to mail them out. I went yesterday. Package on it’s original box and I taped by 5 inches. While holding the clear tape, the lady working there told me I had to pay for a packaging fee. So , I went and bought some at a Target . She was so unpleasant. I m trying to avoid returns at UPS all together. Kohls makes it so simple and Ups makes you not want to buy anything on Amazon anymore! Maybe that young lady needs some customer service training.

Brooke Oro

UPDATED REVIEW: First, I want to thank the owner for responding in such a professional way. The owner's response to my initial review was honest and he in fact did take care of the issue and terminated the associate who did what I described below. I did give his store another chance and the service was exponentially better. Thank you to the owner for taking care of this issue and being responsive to customer concerns. Thank you for hiring new employees who are excellent. PREVIOUS REVIEW: The absolute worst shipping experience of my life. Went in and given the disorganization of the store and disregard of employees, asked to please package my item myself. Paid $20 for shipping, $3.28 for nondescript “shipping materials” $5.82 for a box. Employees refused to allow me to package my item with the material I bought and one employee began screaming at me in a very unprofessional and uncalled for manner. When I asked for my item back, because I didn’t feel comfortable sending it from the store, she began screaming more. It was almost as if she was emboldened and was able to do this before without consequence. Will not return to this store until I can determine the employee has been sanctioned for her behavior. And as I see the owner denies every complaint, I want to preemptively caution him. Everything I said is factual and can be corroborated by employee 159123. Ask him how the other employee started brazenly screaming, when she wasn’t even handling the transaction. I hope you audio/video record inside you’re store so you can see for yourself. If not, you should, so there will be an objective record. PREVIOUS UDPATE: I spoke to staff at UPS at Stonebridge and they knew exactly who had yelled at me for no reason. Apparently she has a reputation of being "crazy" and "wild" with customers. Hopefully the management takes action before she escalates further.

Hailey Erickson

They were super helpful when I brought a package in for a return.

Briana Morris

Leslie was great! Super helpful and got me in and out in no time!! Enjoyed working with her