New Mexico Department of Workforce Solutions

Category: State government office in Albuquerque, New Mexico

Address: 401 Broadway Blvd NE, Albuquerque, NM 87102, USA

Phone: +18776646984

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Armando Trejo

Dec 28, 2020

HAS ANYONE EVER BEEN ABLE TO TALK TO A PERSON FROM HERE?!?! THIS AGENCY IS AS USELESS AS THE GOVERNMENT

La Shod

Sep 22, 2020

It a month and a half later. I haven't received any updates and the lady. Now I'm homeless because of this situation. How can you have expectation for people to go get new jobs. I only needed this assistance to switch to a safer job.

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Questions & Answers

When are they going to answer the phone.

Antonio Vigil | Nov 6, 2020
Kris Powers | Nov 6, 2020

Never

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I Did my weekly certification for 2 weeks and now I'm on my third weeks certification just to get a message sayin my Benefits put on Hold why? And how do I Ask about this? I've tried calling there office but I keep getting the automatic syster.

Bernicia Billy | Nov 6, 2020
Mtgpyro00 | Nov 6, 2020

I would also like to know how to get a hold of someone been trying for 2 weeks straight to get ahold of someone Update: took about 4 weeks of trying but got through. You just have too keep calling till you get the option to actually hold the I did the call back option and they called back in 20 minutes was actually impressed on the short time I had to wait when I actually got through. Still a massive pain all and all

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What's the point of this number to just call and go through the prompts to only b told there busy and call back later???!

Ashley Moya | Nov 6, 2020
Maria Korzan | Nov 6, 2020

Same here

Do we get to come in?

Ilene Valtierra | Nov 6, 2020
Kristi Tinker | Nov 6, 2020

Can we uuse computers? How hard to get on one?

I’m a substitute teacher and collect social security . Is it possible to collect unemployment as now I can’t work ?

craig roach | Nov 6, 2020
John Morgan | Nov 6, 2021

No you can't because when you got on social security now You're social security SS retirement or is it SSI or SSD if it's retirement yes you can get the unemployment but if it's social security disability no you can't if social security increment no you can't because you had to sign the paper saying you were disabled and couldn't work to get the disability you have to sign the paper saying you can work to get the unemployment do you want to have to pay one of them back

What do we do?? They won't answer the phone and bills are building up!!! Help!

Tomas Valdez | Nov 6, 2020
Christine Moran | Nov 6, 2020

They don't have an email and I need an answer as to why my weekly certification was denied when all the documents said I was eligible...I have a baby and need this money to support her ASAP

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Does anyone know who to call due to "lockout:? Can't reach anyone by phone. Need to speak with administrator.

Mela Martinez | Nov 6, 2021
Ninjawood7 | Nov 6, 2021

I spammed 0 then put in my social then spammed 0 some more. It took me to the spanish speaking lady but she was cool with me. Then she transferred me and I was on hold for 3 hours. Then I talked to a helpful guy who didnt do anything but definitely explained things well

Mr and my son are about to be homeless because I can not get thru to no one at any office and the bank the cards come from won't answer it is 1 I the noon and I have been in hold since 9 am and there is no answrr PLEASE HELP ME HELP

Jennifer Aguilar | Nov 6, 2021
Crusita Gonzales | Nov 6, 2021

The easiest way to get ahold of them is to call right at 7 in the morning. That the way I did it this past Monday

Can we just go in persin and apply?

Tomas Valdez | Nov 6, 2020
Gus Mandingo | Nov 6, 2020

No. All NM WC are closed until further notice to the public

Can I go to the office to find out what's going on with my approval

Bill Bittner | Nov 6, 2020
Benjamin Marks | Nov 6, 2020

No. Office will not let public in. All has to be by phone or website and most of agents are all working from home

How do you extend your benefits when they exhaust. How do you get an extension?

Norma Chavez | Nov 6, 2021
A Google User | Nov 6, 2021

There was a tab on the left side of the menu to extent benefits, it was like an application

It the office open ?? They dont ever answer the phone and the automatic systems make you go through a huge process only to automatically hang up the calls......

Annesa Dauz | Nov 6, 2021
Erik Lasiloo | Nov 6, 2021

It's open. Well the Google maps says it's open. But to go into the website.

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I submitted a claim for unemployment beniftis but didn't complete the information how do I edit my application.

Daija Nevarez | Nov 6, 2021
Crusita Gonzales | Nov 6, 2021

If you closed the page you'll have to start over

6 months and still no money. Been made homeles, 11 year old and I living in a broke down van in the forest. Mother died and I can't attend funeral. Do these people really give out payments or is it just a scam ?

Thomas Dunn | Nov 6, 2021
Valerie Nejeres | Nov 6, 2021

Well sorry for your lost and your so young. I been there homeless for 5 years and it sucked but got to stay strong and be a prayer warrior. I think everything is going to be fine be safe 😷🌻🌲

Where can I got to veiw all my transactions madewith my unemployment debit card so I can dispute ior get a refund from a vendor?

Sarah Rogers | Nov 6, 2020
Jennifer Madrid | Nov 6, 2020

Call the number on the card

How difficult is it to get access to a computer?

Kristi Tinker | Nov 6, 2020
Valerie Nejeres | Nov 6, 2021

Very for me I'm broke and people always hacking my phone . And I am tiered of it and going to try do my unemployment by phone yikes, 🤔😕😩

There is no option for me to certify this week, its been fine for a month but tried to do it Sunday as usual and there is no option to certify. I have called literally 53 times to try to talk to someone but cant get through to a live person

Karma | Nov 6, 2020
Karma | Nov 6, 2020

Thank you Hortencia, problem is I cant exactly wait until Friday to get my unemployment. I don't understand how the option has been there every other time and yet all of a sudden its not as of yesterday. No letters, nothing is on hold, says Im still active. I don't get it.

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If our job has us on unemployment, and they paid us a total of 5000 and and that 5000 is up ...what's next?

Thomas Turrietta | Nov 6, 2020
Samantha Roundtree | Nov 6, 2020

Apply for an extension.

What could be the reason my account is locked? I just applied.

505Motorsports | Nov 6, 2020
Tista Tista | Nov 6, 2020

Input different SSN, it will direct you where you need to go. I requested to be called back. I received a phone call and hour later.

I can't believe with all the money the governor says we are being funded that they still can't figure out how to answer a simple phone. Its too much for the governmental brain to handle I know you must have the IQ of an eggplant to work for them

Teresa Marshall | Nov 6, 2020
Terry Chavez | Nov 6, 2020

Our governor has a net worth of $200 million. She doesn't care about the people of New Mexico 🙄

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Has anyones card cancelled out of the blue? I called to check balance and they said its been cancelled,,, i have like a 1000 bucks on there, and cant talk to one real person

FreakyD | Nov 6, 2020
Terry Chavez | Nov 6, 2020

But our governor has a net worth of $200 million. Sje doesn't care.

I lost my birth certificate and social security card and a year later i find out that someone is using my name to recieve thier unemployment please help me as of good steps i must take asap

Jude Jaramillo | Nov 6, 2020
Valerie Nejeres | Nov 6, 2021

I'm thinking someone got a hold of mine again.Im thinking it's a somebody real close in my family stuff cuz I know I've been trying 🤔

How do I get a person on the phone. I have called every day sense last Monday and can't get anyone on the phone to find out why I can't do my certification again ?

Ray Johnson | Nov 6, 2020
Gus Mandingo | Nov 6, 2020

Anybody reading this thread. DWS and UI department are getting thousands of calls a day, including emails and returning calls. You are not the only person calling needing help. Read and understand the uninsurance website, create an account and or logon. Work through the steps carefully to submit your claim. If it errors out, retrace your steps. Also, pay attention to the correspondence email section within your account. It will work as I was in the same position. It may take weeks, but it's tough times and patience is all we have.

It's too bad that their online chat is a robot with only three options...I don't understand how they expect people to ask questions. Not all the answers are online. I understand they do that to help with the influx of phone but still.

Timothy “F3ARB3AST” Beaton | Nov 6, 2020
Houston Hunter | Nov 6, 2020

But, since the first PUA stopped at the end of July so did my unemployment all together. I tried to recertify on Sunday like I have been and it didn't give me that option. It shows my benefits to Still be active. Could I speak to someone since the last 257 times I've called the 877 number it's always busy?

I have been calling and calling, my account has been locked. no one at unemploynment office is answering is there another Phone # I can call? Its been 1 month and 2 weeks no answer.....

Matilda Begay | Nov 6, 2020
Vince Griego | Nov 6, 2020

Dude they do the same thing to me. U just have to keep calling.

How do I apply for unemployment

Judy O'Cana | Nov 6, 2020
Therd Ai | Nov 6, 2020

Online

Will they ever answer the damn phone

Shaye Aerrok | Nov 6, 2020
Joel Gallegos | Nov 6, 2020

No, they're garbage at providing service. They could easily just place people on hold or provide an option where they can call you when they're available, but no they just drag their feet to do anything remotely productive.

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How do I get my account off of being locked I've resent in my ID and Social Security faxed it

Eric Sandoval | Nov 6, 2020
shanda lueras | Nov 6, 2020

I did also like a month ago still cant get in

Can we just go to the center itself I've been trying to get a hold of someone over you canrequest a debit card ive waited for 4 hours with just the elevator music

Florence Garcia | Nov 6, 2020
Crusita Gonzales | Nov 6, 2020

It looks like it's closed to the public. My son works for a company that is doing work at the Tewa building and all we've been seeing are construction workers and security

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If a server in a restaurant is still working, but their tips have been drastically cut, can they apply for unemployment? If an employee is still working, but the hours have been cut, can they apply for unemployment?

Barbara Witt | Nov 6, 2020
Norma Nunez | Nov 6, 2020

Yes u can

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