Rockledge Veterinary Clinic

Jennifer B

At one time, Rockledge was a great vet and I would have enthusiastically recommended. Now that heart + paw has taken over, this is the absolute worst vet I’ve ever been to in my entire life and I would suggest you run, not walk away. My husband brought my puppy in for a new puppy check up in September. I sent my husband with our puppies vaccine record from the breeders vet showing our puppy had just had a round of vaccines less than two weeks prior to this visit. My husband was told our puppy needed booster vaccines that day and he obliged as he didn’t know any better and trusted the vet. Big mistake. Boosters should not be given until 4 weeks after the previous round. They also tried to schedule my puppy for another round of boosters less than 3 weeks after that. At that point, I cancelled the appointment and decided to find another vet. My husband also provided a stool sample on that day which was Sept 13th. We never heard back from them so we assumed everything was fine. Fast forward to today, Oct 17th and I received an email of the test result that my puppy tested positive for Giardia. This is a common parasite in puppies, however, medication is needed and should have been provided right away! Debra Politz, the new director, claims a voicemail was left for me. It was not, I do not delete voice messages and still have voice messages from a year ago from this vet about my previous dog that passed away. Additionally, a follow up email should have been sent along with the test results when they were received A MONTH AGO! It never was. Debra was very condescending in her text messages and really has no business is a customer service position. I basically would have never known about this parasite had I not requested my dogs stool sample result. The fact that the director will lie speaks volumes about this place and what an absolute disaster it is. They do not care about your beloved pet. They only care about the almighty dollar. UPDATED to add that my puppy saw his new vet today who was very confused as to why Rockledge would tell us that the Giardia antibodies were present in my puppy but that we didn't need the medication I requested. He immediately prescribed the medication at no cost as he felt it should have been prescribed. Interestingly enough, no one can get a phone call back from a vet regarding their pets health but Dr. Hutchinson personally called me multiple times after leaving this review. No thank you.

chelsea german

Great prices, amazing doctors. Everyone cares so much about your pets. Thank you rockledge for years of making sure my fur family is healthy. Highly recommend them.

Carol

A great system of health care for your pet.

Prince Ikel

Amazing service