Address: 204 Hamilton Crossing Dr, Alcoa, TN 37701, USA
Phone: +18659841121
Sunday: 11AM–10PM
Monday: 11AM–10PM
Tuesday: 11AM–10PM
Wednesday: 11AM–10PM
Thursday: 11AM–10PM
Friday: 11AM–11PM
Saturday: 11AM–11PM
Laken Davidson
I typically love Chili’s. Today I got a Togo order for my entire family and we were all utterly disappointed! We ordered quesadillas and they were mostly tortillas. There was barely any meat and they were burnt tortillas at that! Come on guys. I can’t believe someone even had the audacity to prepare my order this way. 🤬🤬🤬
Jimmie Gibison
I really try to look past bad service these days seeing as how everyone is short staffed! Our waitress was extremely slow...slow to get drinks, straws, etc. Might I add, it was only myself and my 10 year old daughter! I dealt with all of that just fine! The deal breaker was when I leave money on the table, with a 20% tip, might I add, and I'm almost to my truck and she runs out the door making a scene telling me I didn't pay my bill!!!!! I walked right back in the restaurant, with her on my heels, picked my money up off of the table, in plain sight, and looked at her...she said oh. Really?!?!? Oh!!!!! How about an I'm sorry for causing a scene and making you look like you walked out without paying. I'm wishing now I had taken the tip off the table with me when I left the 2nd time! And, just going to throw this out there, she was right beside my table when I laid the money down and got up, gathered my purse, and walked toward the door!
James Overdorff
Great service, short wait for a table but the whole team was working together and everything else was spot on. The big bbq bacon burger was delicious and big! The fries were perfect. The only thing that needs attention was the guacamole, it lacked flavor. Needs garlic and jalapeno.
Margo Troutt
Where my lunch ended up today. I hate wasting food but it was very dry and cold, hard as rock tortilla no flavor and bland. No sour cream or pico like the website said it came with. My Caesar salad was brownish Roman and croutons no cheese. I called and spoke the mgr and he try to tell me the lunch portion doesn't come with sour cream and pico. Check the website it does, don't do well with lying. Anyway never going there for lunch again. Thanks for nothing chilli's.
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Hate you had a bad experience. In a fast pace business like that, once you goof it seems to trickle down the rest of the shift and nothing will go right. I used to work there. They are so busy, you work a twelve hour shift with no breaks. So i can see if something goes wrong. Talk to a manager or corporate. Have a good one.
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