Firestone Complete Auto Care

Category: Car repair and maintenance service in Annapolis, Maryland

Address: 2048 West St, Annapolis, MD 21401, USA

Phone: +14108584595

Opening hours

Sunday: 8AM–5PM

Monday: 7AM–7PM

Tuesday: 7AM–7PM

Wednesday: 7AM–7PM

Thursday: 7AM–7PM

Friday: 7AM–7PM

Saturday: 7AM–6PM

Reviews

Lisa Hozey

Oct 27, 2022

I have had work done here a few times, and have always had great customer service and quality regular maintenance (i.e., oil change, tire replacement, inspections, etc.). My low rating is due to a repair that was done improperly that resulted in the replaced part coming off my vehicle while driving on the interstate and causing additional damage beyond what was originally repaired. I was able to get a refund issue for the labor and part that was replaced, but the resulting damage from the belt falling off was nearly 10x the cost of the refund. Great customer service only goes so far if the work you pay for results in additional damage, safety concerns, and higher future costs. I would explore other mechanics if having work done that requires expertise beyond typical maintenance.

PM Wolf

Oct 25, 2022

Very knowledgeable lady there who doesn't emasculate. Guaranteed services.

Tim McDonough

Oct 23, 2022

Called several places to replace a flat tire and not would help (or answer their phone)! Christina is the greatest!

Sean Lucas

Oct 7, 2022

Fabulous customer service!

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Questions & Answers

What are the Covid safety practices like here?

Anonymous | Nov 6, 2022
Colin Pastrana | Nov 6, 2021

They take their practices seriously. I saw a customer enter while forgetting a mask and immediately as he stepped inside the employee greeted the customer and requested he get a mask before she could help him. He apologized grabbed a mask and continued with their business. They were very professional about the entire experience.

How long does it take to do a complete inspection

Kalene Quinn | Nov 6, 2020
Jeffrey Savage | Nov 6, 2020

Usually no more than an hour. All depending on how soon you get in and what type of day the tech is having.

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