Quality Inn

Arthur

Negative: This hotel is failing. My room went unserviced in any way for the three days and nights. No towels, dirty floor, no cleaning at all, The telephone did not work at all. the not coffee service was not replenished. I'll never stay there again.

Jarad Sims

I've stayed here 3 times now and overall, I've had very good stays. The service has always been exemplary with everyone that I spoke to being very helpful and polite. The breakfast was good but the waffle mix is consistently too runny and will not cook through. Having other options alleviates this problem some, but it would be nice to have the waffle machine working correctly. The rooms are always clean, and appear to have been recently remodeled (as of 2022). The wifi works, but at the ends of the building sometimes slows down or loses signal and has to reconnect. Improving wifi could be another step of improvement to help overall satisfied. Again, overall I would continue to stay here for short work trips to Decherd or Winchester.

Courtney Comfort

Check in was at 3, we got there at 3:03, were told the room wasn't ready. We left and came back 40 minutes later to the room being "ready". After checking in we went to see the room. The floor was sticky, half eaten strawberries were left in the fridge and a few on the floor. The bathroom area smelled like a public bathroom. The smell wasn't like sewage it just smelled like a dirty bathroom. The cleaning staff from what I could see clearly didn't care about their job. Very slow moving and obviously cant clean. The on duty manager was very polite, the other staff was less than professional.They aired their frustration openly about a cleaning person not doing their job. And how they were short staffed. Then tried to ease the tension by claiming they're a small town. I don't see how that makes any difference it's a business. The up side, the manager called the owner to ask about refunding my money. She called about 10 minutes later saying the owner would refund the reservation and she was so sorry for the inconvenience. Over all the outside was adorable which was what attracted me to the hotel in the first place. It honestly appeared to me that money was spent updating they just didn't update what truly mattered. The rooms and maybe better wages to attract better employees. I do hope they can fix the problems there because it really has tons of potential. Right now it is not even worth $111 a night. A more accurate rate would be $50 a night.

Michael Miller

The non smoking roomed has a bad smelled. The sheets have cigarette burn holes in them. The pillow and sheets have nasty stains. Trash left on the window unit and in the Fridge. The bathroom door knob is broken on one side. I will never come back here again!!!