United States Postal Service

Michelle Amosco

Today (8/10/2022) I visited the USPS location at 223 W 38Th St, New York, NY 10018. I originally had a passport appointment at the 42nd street location but their network was down and their sign advised to visit the 38th street location. I went to the 38th street location and asked the rep if they would honor my passport appt for my daughter. She said that she did not know and said she would check with her supervisor. This was at 9:15am. After waiting 45-min, the supervisor finally approached with a condescending and dismissive tone after I patiently waited for an answer. She then proceeded to tell me that they wouldn’t be able to honor my appointment. The only way they could assist me is if they had a cancellation. Relaying all this information in a rude and unprofessional tone. I understand that they couldn’t honor the appointment. Completely acceptable. But to be so dismissive after I waited patiently for 45-min is unacceptable. If the USPS is looking to encourage people to use their services, start by treating your customers with empathy and respect. It looks like I am not the first customer to have a bad experience at this location. And likely not the last given the poor leadership. Listen to your customers.

Aliou Thiam

these very well

Aaron Pang

I can't tell if these employees are malicious or just incompetent. I showed them the USPS stated regulations about the package I was sending concerning small lithium ion batteries. They kept ignoring the guidances and refused to ship my package. Throughout the interaction they were rude and kept raising their voices against me. Another employee was chatting with an old friend while a queue began to build up behind. AVOID IF POSSBLE

NEFETORI COOK

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