Shoe Dept. Encore

Category: Shoe store in Dothan, Alabama

Address: 3080 Ross Clark Cir, Dothan, AL 36301, USA

Phone: +13342005381

Opening hours

Sunday: 11AM–7PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

BeeJayBee

Nov 1, 2022

UPDATE: Thank you for hiring the 3 employees who were working tonight. All 3 of them helped us get shoes for my granddaughters; one for the prom _ great suggestion for her shoes; and basketball shoes for my youngest granddaughter! These 3 employees are amazing!!!! OLD COMMENT:. Walked in, hardly anyone in there, 3 employees at the register talking to each other, complaining about something, never once acknowledged us...we left without even considering purchasing anything due to poor service and shoes laying around on the floor at every turn.

Lin Allen

Sep 15, 2022

Great selection of shoes, great prices and always good discounts. Customer service is okay. Went to check out and asked if they had a certain shoe that was in my size in stock and a woman at the counter was sorta rude and seemed annoyed. Immediately told me “No there’s no shoes in the back”. Gentleman who was checking me out was very nice and was going to look for me until she yelled at him from across the store and was yet again rude. Perhaps there’s really no extra stock in the back (which is fine), perhaps she was having a bad day, but should not take it out on those around her.

Abby McNeil

Sep 14, 2022

Horrible customer service

Fabreka Morris

Sep 13, 2022

Nice shoes, good sale prices!

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Questions & Answers

Where is my refund?

Shoe Dept. Encore | Sep 6, 2022
Shoe Dept. Encore | Sep 6, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 6, 2022
Shoe Dept. Encore | Sep 6, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 6, 2022
Shoe Dept. Encore | Sep 6, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

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