Massage Envy

Category: Massage spa in Mesa, Arizona

Address: 1946 S Signal Butte Rd Ste 103, Mesa, AZ 85209, USA

Phone: +14809863689

Opening hours

Sunday: 10AM–6PM

Monday: 8AM–10PM

Tuesday: 8AM–10PM

Wednesday: 8AM–10PM

Thursday: 8AM–10PM

Friday: 8AM–10PM

Saturday: 8AM–10PM

Reviews

Emily Graf

Oct 1, 2022

I sincerely struggle when expressing dissatisfaction in the service industry… I just paid $150 for a microderm facial at this Massage Envy and the esthetician missed areas of my face in general, missed the requested target areas (T zone), and then only treated me from 11:12-11:38 when it was supposed to be a 60 minute facial at 11… I used to frequently get facials at Massage Envy a few years back (before a lot of products and procedures changed). I politely shared with the girls up front that I was “not a very happy camper and would like to understand if it’s the new normal or just this experience…” I tried to politely explain what was different from the video I watched of the microderm process with Massage Envy and as I was trying to explain myself, a gal who had been using her phone and drinking coffee up front interrupted me to start justifying the differences I noticed. Then she told me that they’d just “make a note for next time”. So I said something like “no thank you. That won’t be necessary. You’ve made it clear this is the new normal, so I’ll just be sure not to get another facial here.” And the girl just went back to her phone. Most service industry complaints from polite and sincere customers would get offered a corrective service or something to ensure a satisfied client (especially considering I’m a paid member). But I got interrupted and told my esthetician followed processes. I literally am crying in my car as I’m typing this. I was just trying to politely express I wasn’t satisfied and I was made to feel like an idiot. I at least managed to hold in the tears until I got to my car, but I don’t want to come back. For any services. The front desk is who you have to pass through for any and all services. If I cannot safely share with them my honest feedback then I’ll find another location or massage parlor who will. This was a very stressful and unfortunate experience that I pray nobody else has to experience. The esthetician Megan was nice, I just didn’t like the experience for numerous reasons. It was the people up front that I felt disrespected me.

Grace Rhodes

Aug 16, 2022

Front desk is awesome here!

Ebony Meza

Aug 16, 2022

This location is the BEST massage envy. Staff is amazing and the wellness program is such a good deal!

Katelyn Johnson

Aug 15, 2022

An amazing experience every time I come in! I always pre book my appointments so that I can get in and usually do a facial AND massage in the same day! I have tried multiple therapists at this location and won't go anywhere else. The front desk staff is knowledgeable and very helpful when it comes to booking appointments. Thank you Massage Envy!

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Questions & Answers

How long is a facial?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Nov 5, 2021
Massage Envy | Aug 7, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Nov 5, 2021
Massage Envy | Aug 7, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Nov 5, 2021
Massage Envy | Aug 7, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

Can I use my membership fees to purchase skin care product instead of getting a massage?

Frankie Coolidge | Nov 5, 2020
Daniel Khurst | Nov 5, 2020

I'd call them and ask. You know, the whole WORLD had changed because of a new strain of the flu....

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