Address: 14350 N 87th St Ste 200, Scottsdale, AZ 85260, USA
Phone: +14803664100
Michele Roger
Management is awful. She is very rude and treats customers poorly
Elise Anderson
Massage envy Tempe has a high turnover rate for front desk, manager and therapist. The manager is very young, has no experience and makes it impossible to cancel memberships. You can’t get appointments at all either. Plus they let the best LMT there leave because they wouldn’t give her a raise to stay. Her names Brittany and she now works in a resort. Between her and Ryan you could get two massages a month for two people. I can get a single appointment with Ryan for three months. Linda has got a hip surgery and we can’t see her either and they did t call me to let me know. I had to call them. There’s no way to get anything that you’ve e already paid for. I’m canceling in a few days in person.
Anthony Myers
Massage Envy will not let me cancel my contract. The verbiage of the contract is designed for intentional entrapment. It says “you may cancel…” but then later states a line about “extenuating circumstances” that allows them to refuse cancelation at their discretion. Corporate offices are completely non-responsive.
Tommy Huddleston
I have been a member since 2009. I am in the Marine Corps so move often and am not home alot. During my last move the office in Seabrook NH closed. Now the franchise owner is saying she will not honor my 21 credits, $1,260 worth of services I have paid for. Literal theft.
Thanks! Your review is awaiting moderation.
This just happened to me. The location here in CT closed with no notice and I am still owed 4 massages that have been paid for.
I wish I could help. Same response for me as well. I guess they just don't care. My next step is to talk about it truthfully on Trip Advisor where I am listed as #12 in California with nearly a million followers.
To cancel your membership, it has to been done through your actual home location, where you enrolled. Reach out to them to send you a cancellation form via email or you can stop in to fill it out. If you have any issues, let me know and I'll forward you my contact info as I work for one of the branches. Hope you can get it resolved!
Theres always someone at the front desk starting at 8am AZ time. I cant speak to the issue of email but its entirely possible that youve been spam trapped for some reason. I would try calling again.
Hi I would go to the branch you sign the contract and speak to the manager. Make sure before you leave that he or she has done everything in the system right and get a copy where it states your contract is finished. Oh and keep an eye on your bank statement to make sure they are not still taking that monthly fee out. Hope this help.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Did you ever get this figured out? I’m having the same issue.
HR and Corporate office has nothing to do with the membership and any services. All locations are independently owned and operated. Corporate will refer you to the franchisee or General Manager of the location that you signed up at.
Hi you can cancel by saying you have hardship which in other words your income status has change do to no fault of your own.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.